Need help upgrading licnense with eLic

Cubase
#1

Sorry - dont know where this goes. In an attempt to fnd out what the best place would be, I tried a search for elicenser, but the forum would not allow such a search. Maybe someone from SB can fix the search function?

Anyway, I am trying to upgrade a VE Pro license, and as SB owns eLic, I figured someone here had an answer.

  1. Computer 1:
    Latest eLic ver - check
    Internet connection working - check
    Enter activation code - eLic tells me that a connection could not be etsablished with the server

  2. Computer 2:
    Latest eLic ver - check
    Internet connection working - check
    Correct time zone - check
    Correct time and date, including year - check
    Enter activation code - eLic tells me that I have the wrong time and date settings

What to do?

#2

Probably network related, so maybe try the following:

  • repair the internet connection (if using Windows XP)
  • reset the Windows Sockets layer (type “netsh winsock reset” at a command prompt)
  • update the time and date using the internet

First step may require a manual change, hence for Windows 7/8

  • type “arp -d” to delete any ARP entries from the resolver cache
  • type “ipconfig /flushdns” to remove old DNS records
#3

Thanks emo. :slight_smile:

eLic server was down last night, it’s working now. Dont understand why I got two different errors, tho…

Cheers.