Need help with reactivation or smth

Hello, good afternoon. I’m having trouble running Cubase AI, which I got when registering my UR12 two years ago. I recently got a new computer, and the download assistant can’t locate any keys. I lost the UR12 box, couldn’t find the code. I assumed logging in would automatically activate the license. Any suggestions on what I should do?

Hi and welcome to the forum,

If you’re Cubase version was lower than 12, go thru the Reactivation process, please.