Need to register elicenser

Hello everyone, I need help … I competed a cubase 8 and I have updated to 10.5 but now I want to register my elicenser and it tells me that it is already registered and the one who sold it to me no longer remembers his account in Steinberg … Is there any way to do that or to be able to transfer that license to another elicenser …

Hola a todos necesito ayuda…Compe un cubase 8 y he actualizado al 10.5 pero ahora quiero registrar mi elicenser y me dice que ya aparece registrado y el que me lo vendio ya ni se acuerda de su cuenta en Steinberg …Hay alguna manera de hacer eso o poder tranferir esa licencia a otro elicenser…

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They need to recover their account, or contact support for help