Neundo 12 Freezedmp - Any Help !?

Hi, Nunendo 12 on Win10 just freezes up (95 GB out of 128 occupied)

Maybe someone coudl hint into the right direction ? The dmp file (had to put a rar file into a zip format to upload it and to get it under 4mb) is attached including its analysis… Thanks, Cheers, lokotus

Nuendo 12.0.52.393 64bit 2022.12.11 16.39.16.113-freezedump.dmp


Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Sebastian\Documents\Steinberg\CrashDumps\Nuendo 12.0.52.393 64bit 2022.12.11 16.39.16.113-freezedump.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19045 MP (20 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Sun Dec 11 16:39:21.000 2022 (UTC + 1:00)
System Uptime: not available
Process Uptime: 0 days 0:27:57.000
................................................................
................................................................
..........................
For analysis of this file, run !analyze -v
ntdll!NtWaitForSingleObject+0x14:
00007ffa`a494d144 c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for reconform.dll
*** WARNING: Unable to verify checksum for DeckLinkAPI64.dll
*** WARNING: Unable to verify checksum for NUGEN SigMod 64bit.vst3
*** WARNING: Unable to verify checksum for Sonarworks_Reference4_x64.dll
*** WARNING: Unable to verify checksum for Keyscape.vst3
*** WARNING: Unable to verify checksum for ShaperBox 2.dll
*** WARNING: Unable to verify checksum for Omnisphere.dll
*** WARNING: Unable to verify checksum for HOFA IQ-Reverb x64.vst3
*** WARNING: Unable to verify checksum for anymixPro.vst3
*** WARNING: Unable to verify checksum for Keyscape.dll

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 86139

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 180658

    Key  : Analysis.IO.Other.Mb
    Value: 3

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 6

    Key  : Analysis.Init.CPU.mSec
    Value: 171

    Key  : Analysis.Init.Elapsed.mSec
    Value: 2631

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 3352

    Key  : Timeline.Process.Start.DeltaSec
    Value: 1677

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 12.0.52.393


FILE_IN_CAB:  Nuendo 12.0.52.393 64bit 2022.12.11 16.39.16.113-freezedump.dmp

NTGLOBALFLAG:  0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  00006954

PROCESS_NAME:  Nuendo12.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
00000000`0014ef38 00007ffa`a241306e     : 00000000`00000048 00000000`00000001 00000000`00000000 00000000`00000000 : ntdll!NtWaitForSingleObject+0x14
00000000`0014ef40 00000001`432a2410     : 00000000`1020fb68 00000011`0acf2e00 00000000`00000000 00000000`000802b8 : KERNELBASE!WaitForSingleObjectEx+0x8e
00000000`0014efe0 00000001`42e2c58c     : 00000000`00000000 00000001`42e2a4ec 00000000`0f4b86a0 00000000`1020f668 : Nuendo12+0x32a2410
00000000`0014f010 00000001`42e287a1     : 00000000`1020f668 00000001`432a229e 00000000`1020fc50 00000000`00000000 : Nuendo12+0x2e2c58c
00000000`0014f040 00000001`42e2a467     : 00000000`0f4b86a0 00000000`00000002 00000000`1020f668 00000000`1020f668 : Nuendo12+0x2e287a1
00000000`0014f080 00000001`42e2a363     : 00000000`0f4b86a0 00000000`0014f198 00000000`102cbb20 00000000`1020f668 : Nuendo12+0x2e2a467
00000000`0014f0b0 00000001`42dd8851     : 00000000`101e0220 00610053`00000000 0000000d`e4f29808 00610053`00000000 : Nuendo12+0x2e2a363
00000000`0014f0f0 00000001`42ddb649     : 00000000`0000020f 00000000`1020f600 00000000`0000020e 00000000`00000000 : Nuendo12+0x2dd8851
00000000`0014f120 00000001`42e44474     : 00000000`102cbb08 00000000`00000000 00000000`0014f220 00000000`0000038c : Nuendo12+0x2ddb649
00000000`0014f1c0 00000001`42db339c     : 00000001`44f6ef58 00000001`00000000 00000000`00000004 00000000`00140000 : Nuendo12+0x2e44474
00000000`0014f1f0 00000001`42cec30f     : 00000015`c0110b90 0000000e`f04ff6e0 00000000`1618ef50 00000000`00000000 : Nuendo12+0x2db339c
00000000`0014f220 00000001`43d0cdda     : 00000000`0069a028 00000000`0014f420 00000000`0f4b97a0 00000000`10298c20 : Nuendo12+0x2cec30f
00000000`0014f390 00000001`43b0121f     : 00000000`0014f440 00000001`43b5e487 00000000`0014f460 00000000`00699fa0 : Nuendo12+0x3d0cdda
00000000`0014f3c0 00000001`43d0c057     : 00000000`00699fa0 00000000`026e9430 00000000`0004090e 00007ffa`a45be397 : Nuendo12+0x3b0121f
00000000`0014f400 00000001`43d3fea8     : 00000000`0014f440 00000000`006083e0 00000000`001913ec 00000001`43d0cdc0 : Nuendo12+0x3d0c057
00000000`0014f4a0 00000001`43f8d760     : 00000000`0004090e 00000000`00000000 00000000`00000113 00000000`00604fb0 : Nuendo12+0x3d3fea8
00000000`0014f4d0 00000001`4400c532     : 00000000`00000001 00000000`00000000 00000000`00000113 00000000`00000000 : Nuendo12+0x3f8d760
00000000`0014f500 00000001`442e47dc     : 00000000`0014fab0 00000000`00000000 00000000`026d6ab8 00000000`00000000 : Nuendo12+0x400c532
00000000`0014fa20 00000001`43ffee2e     : 00000000`0014fab0 00000000`00000008 00000015`561e1840 00000000`00000000 : Nuendo12+0x42e47dc
00000000`0014fa50 00000001`4400c911     : 00000002`e1437740 00000000`00000113 00000000`00000001 00007ffa`a08dc5fa : Nuendo12+0x3ffee2e
00000000`0014fa80 00007ffa`a45ae858     : 00000000`00000001 00000000`0014fc78 00000000`00000001 00000000`00000000 : Nuendo12+0x400c911
00000000`0014fb00 00007ffa`a45ae299     : 00007ffa`a494cf70 00000001`4400c840 00000000`0004090e 00000000`00000113 : user32!UserCallWinProcCheckWow+0x2f8
00000000`0014fc90 00000001`43d3e723     : 00000001`4400c840 00000000`00608420 00000000`00663d20 00000000`00663d20 : user32!DispatchMessageWorker+0x249
00000000`0014fd10 00000001`43f8d43d     : 00000000`00699fa0 00000000`0014fd40 0000000e`f04ff700 00000000`006083f0 : Nuendo12+0x3d3e723
00000000`0014fd40 00000001`43f8d239     : 00000000`00000000 00000000`0004090e 00000000`00000000 00000000`00000007 : Nuendo12+0x3f8d43d
00000000`0014fd70 00000001`43d0a8aa     : 00000000`00000001 00000000`00663d20 00000000`00663d20 00000000`00000000 : Nuendo12+0x3f8d239
00000000`0014fda0 00000001`432832a6     : 00000000`00663d20 00000000`00000000 00000000`00680660 00000000`00663f78 : Nuendo12+0x3d0a8aa
00000000`0014fde0 00000001`43283d26     : 00000000`00663d20 00000000`0014feb0 00000001`40000000 00000000`00000000 : Nuendo12+0x32832a6
00000000`0014feb0 00000001`44180706     : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Nuendo12+0x3283d26
00000000`0014fef0 00007ffa`a34974b4     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Nuendo12+0x4180706
00000000`0014ff30 00007ffa`a49026a1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  nuendo12+32a2410

MODULE_NAME: Nuendo12

IMAGE_NAME:  Nuendo12.exe

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_Nuendo12.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  12.0.52.393

FAILURE_ID_HASH:  {81588763-2159-e220-2e31-e89886e13cae}

Followup:     MachineOwner

Please uninstall and then reinstall the program. Says also the Internet. :wink:

Many crash dumps display that in the log. It does not indicate anything without more context, and certainly doesn’t indicate that the installation is faulty.

It’s actually been rare in my observations that reinstalling is a fix for something.

thanks guys, I have the feeling that his occurs once I get closer to the limit of 128gb ram. everything is hooked up (VEP etc…) but still need to experiment …

A thought:

Seeing the term kernel32 and user32 indicates something in your system is using a 32 bit code, instead of 64 bit.

This can happen either when you have improper “security” when you installed the application, AKA if you installed it for a specific user instead of as an ADMINISTRATOR… or if the installation has gotten corrupted somehow.

I would uninstall Nuendo completely, and reinstall it but under your administrator account, and see if that resolves the issue.

thanks a lot, i always log on as an admin and do my install but maybe it would be wise to try establish a second admin account and install it from there ? …

I guess you have already

  • started up with 3rd party VSTs disabled
  • started up with prefs disabled

Considering the sheer number of plugins you are running, nearly 80, I would first look there.

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