Neutron 4 Elements Demo Freezing when put in insert

Hello everyone.
I have a major issue I can’t understand. I am enable to use Neutron 4 Elements demo in Cubase. When put in insert, the plugin freezes and is unusable. However, Neutron 4 Elements works with no problems in other DAWs (I tried with my copy of FL Studio). Also, my copy of Ozone Elements works perfectly fine in Cubase. So it is neither a problem from Neutron 4 Elements or Izotope, something I can’t explain goes wrong when it is Neutron 4 Elements in Cubase. I have tried everything with all my little knowledge of cubase, changing many parameters, reinstalling, and couldn’t fix the issue. Did a similar issue occur to you ? Any advice ?
Your help would be so meaningfull !! Thank you so much in advance

Here is the plugin report from Cubase:

Product:                  Cubase Elements
Version:                  12.0.60
Build:                    453
Build Date:               Mar 16 2023

OS Version:               Windows 10.0.22621
Date/Time:                Mon Aug 14 14:27:45 2023

Total Plug-ins:           68
Effect Plug-ins:          53
Instrument Plug-ins:      15
VST3 Plug-ins:            64
VST2 Plug-ins:            4
Other Plug-ins:           0
Blacklisted Plug-ins:     4
Reactivated Plug-ins:     0

Sample Rate:              44100.000000
Processing Precision:     32 bit float
Multithreading:           enabled
Priority Boost:           disabled
ASIO-Guard:               enabled
Realtime Blocksize:       447
Prefetch Blocksize:       447

CPU:                      12th Gen Intel(R) Core(TM) i7-1260P
Physical Cores:           12
Logical Cores:            16
CPU Features:             MMX | SSE | SSE2 | SSE3 | SSSE3 | SSE41 | SSE42 | AVX | AVX2




VST2 Plug-in Paths

C:\Program Files\Common Files\Steinberg\VST2
C:\Program Files\Common Files\VST2
C:\Program Files\Steinberg\Vstplugins
C:\Program Files\Vstplugins
C:\Program Files\Common Files\VST3
C:\Program Files\Common Files\VST3\BBC Symphony Orchestra (64 Bit).vst3




Plug-ins that have been added to the blocklist

C:\Program Files\Common Files\VST2\NES VST 1.2.dll (Unsupported Architecture (Intel32Bit))
C:\Program Files\Steinberg\Vstplugins\iZOzone9Elements.dll (Not a valid plug-in)
C:\Program Files\Common Files\VST3\iZotope\iZNeutron4Elements.dll (Not a valid plug-in)
C:\Program Files\Common Files\VST3\iZotope\iZOzone9Elements.dll (Not a valid plug-in)




VST3 Plug-ins

Name                                Vendor                              Type                                Version           SDK Version       ASIO-Guard        Instances         Path
Neutron 4 Elements                  iZotope                             Fx|EQ                               4.4.0             VST 3.7.1         enabled           0                 C:\Program Files\Common Files\VST3\iZotope\Neutron 4 Elements.vst3
Ozone 9 Elements                    iZotope                             Fx|Mastering                        9.13.0            VST 3.7.1         enabled           0                 C:\Program Files\Common Files\VST3\iZotope\Ozone 9 Elements.vst3
Pianoteq 8 STAGE                    Modartt                             Instrument|Fx                       8.0.5             VST 3.7.2         enabled           0                 C:\Program Files\Common Files\VST3\Pianoteq 8 STAGE.vst3
Pianoteq 8 STAGE                    Modartt                             Instrument|Fx                       8.0.5             VST 3.7.2         enabled           0                 C:\Program Files\Common Files\VST3\Pianoteq 8 STAGE.vst3
Kontakt                             Native Instruments                  Instrument                          6.7.1             VST 3.7.1         enabled           0                 C:\Program Files\Common Files\VST3\Kontakt.vst3
Kontakt 7                           Native Instruments                  Instrument                          7.1.8             VST 3.7.5         enabled           0                 C:\Program Files\Common Files\VST3\Kontakt 7.vst3
Massive                             Native Instruments                  Instrument|Synth                    1.5.12 (R31)      VST 3.7.4         enabled           0                 C:\Program Files\Common Files\VST3\Massive.vst3
Raum                                Native Instruments                  Fx|Reverb                           1.3.1 (R66666     VST 3.7.4         enabled           0                 C:\Program Files\Common Files\VST3\Raum.vst3
SINE Player                         Orchestral Tools                    Instrument                          0.1.0             VST 3.7.4         enabled           0                 C:\Program Files\Common Files\VST3\SINE Player.vst3\Contents\x86_64-win\SINE Player.vst3
BBC Symphony Orchestra              Spitfire Audio                      Instrument|Synth                    1.7.0             VST 3.7.2         enabled           0                 C:\Program Files\Common Files\VST3\BBC Symphony Orchestra (64 Bit).vst3\Contents\x86_64-win\BBC Symphony Orchestra (64 Bit).vst3
LABS                                Spitfire Audio                      Instrument|Synth                    1.5.21            VST 3.7.2         enabled           0                 C:\Program Files\Common Files\VST3\LABS.vst3
Originals - Cinematic Pads          Spitfire Audio                      Instrument|Synth                    1.2.0             VST 3.7.2         enabled           0                 C:\Program Files\Common Files\VST3\Originals - Cinematic Pads (64 Bit).vst3
Originals - Cinematic Soft Pian     Spitfire Audio                      Instrument|Synth                    1.1.13            VST 3.7.2         enabled           0                 C:\Program Files\Common Files\VST3\Originals - Cinematic Soft Piano (64 Bit).vst3
Originals - Felt Piano              Spitfire Audio                      Instrument|Synth                    1.1.11            VST 3.7.2         enabled           0                 C:\Program Files\Common Files\VST3\Originals - Felt Piano (64 Bit).vst3
Originals - Intimate Strings        Spitfire Audio                      Instrument|Synth                    1.1.13            VST 3.7.2         enabled           0                 C:\Program Files\Common Files\VST3\Originals - Intimate Strings (64 Bit).vst3
AmpSimulator                        Steinberg Media Technologies        Fx|Distortion                       12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
AutoPan                             Steinberg Media Technologies        Fx|Modulation                       12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Bitcrusher                          Steinberg Media Technologies        Fx|Distortion                       1.5.10.208        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\vintage-plugins.vst3\Contents\x86_64-win\vintage-plugins.vst3
Brickwall Limiter                   Steinberg Media Technologies        Fx|Dynamics                         12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Chopper                             Steinberg Media Technologies        Fx|Modulation                       1.5.10.208        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\vintage-plugins.vst3\Contents\x86_64-win\vintage-plugins.vst3
Chorus                              Steinberg Media Technologies        Fx|Modulation                       12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Compressor                          Steinberg Media Technologies        Fx|Dynamics                         12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
DaTube                              Steinberg Media Technologies        Fx|Distortion                       1.5.10.208        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\vintage-plugins.vst3\Contents\x86_64-win\vintage-plugins.vst3
DeEsser                             Steinberg Media Technologies        Fx|Dynamics                         12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Distortion                          Steinberg Media Technologies        Fx|Distortion                       12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
DJ-Eq                               Steinberg Media Technologies        Fx|EQ                               12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
DualFilter                          Steinberg Media Technologies        Fx|Filter                           12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
EnvelopeShaper                      Steinberg Media Technologies        Fx|Dynamics                         12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Flanger                             Steinberg Media Technologies        Fx|Modulation                       12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Gate                                Steinberg Media Technologies        Fx|Dynamics                         12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Grungelizer                         Steinberg Media Technologies        Fx|Distortion|Generator             1.5.10.208        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\vintage-plugins.vst3\Contents\x86_64-win\vintage-plugins.vst3
HALion Sonic                        Steinberg Media Technologies        Instrument|Synth|Sampler            7.0.0             VST 3.7.5         enabled           0                 C:\Program Files\Common Files\VST3\Steinberg\HALion Sonic.vst3\Contents\x86_64-win\HALion Sonic.vst3
Limiter                             Steinberg Media Technologies        Fx|Dynamics                         12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Lin Dither                          Steinberg Media Technologies        Fx|Mastering                        12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Maximizer                           Steinberg Media Technologies        Fx|Dynamics                         12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Metalizer                           Steinberg Media Technologies        Fx|Modulation                       1.5.10.208        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\vintage-plugins.vst3\Contents\x86_64-win\vintage-plugins.vst3
MidiGate                            Steinberg Media Technologies        Fx|Dynamics                         1.5.10.208        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\vintage-plugins.vst3\Contents\x86_64-win\vintage-plugins.vst3
MonoDelay                           Steinberg Media Technologies        Fx|Delay                            12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
MonoToStereo                        Steinberg Media Technologies        Fx|Spatial                          12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
MorphFilter                         Steinberg Media Technologies        Fx|Filter                           12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Octaver                             Steinberg Media Technologies        Fx|Pitch Shift                      12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Phaser                              Steinberg Media Technologies        Fx|Modulation                       12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
PingPongDelay                       Steinberg Media Technologies        Fx|Delay                            12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Pitch Correct                       Steinberg Media Technologies        Fx|Pitch Shift                      12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
RingModulator                       Steinberg Media Technologies        Fx|Modulation                       1.5.10.208        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\vintage-plugins.vst3\Contents\x86_64-win\vintage-plugins.vst3
RoomWorks                           Steinberg Media Technologies        Fx|Reverb                           12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
RoomWorks SE                        Steinberg Media Technologies        Fx|Reverb                           12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Rotary                              Steinberg Media Technologies        Fx|Modulation                       12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Squasher                            Steinberg Media Technologies        Fx|Dynamics                         12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
StepFilter                          Steinberg Media Technologies        Fx|Filter                           1.5.10.208        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\vintage-plugins.vst3\Contents\x86_64-win\vintage-plugins.vst3
StereoDelay                         Steinberg Media Technologies        Fx|Delay                            12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
StereoEnhancer                      Steinberg Media Technologies        Fx|Spatial                          12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
StudioEQ                            Steinberg Media Technologies        Fx|EQ                               12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
ToneBooster                         Steinberg Media Technologies        Fx|Filter                           12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Tranceformer                        Steinberg Media Technologies        Fx|Modulation                       1.5.10.208        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\vintage-plugins.vst3\Contents\x86_64-win\vintage-plugins.vst3
Tremolo                             Steinberg Media Technologies        Fx|Modulation                       12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Tube Compressor                     Steinberg Media Technologies        Fx|Dynamics                         12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Tuner                               Steinberg Media Technologies        Fx|Tools                            12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
Vibrato                             Steinberg Media Technologies        Fx|Modulation                       12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
VintageCompressor                   Steinberg Media Technologies        Fx|Dynamics                         12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
VST Amp Rack                        Steinberg Media Technologies        Fx|Distortion                       12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
VSTDynamics                         Steinberg Media Technologies        Fx|Dynamics                         12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
WahWah                              Steinberg Media Technologies        Fx|Filter                           12.5.50.76        VST 3.7.4         enabled           0                 C:\Program Files\Steinberg\Cubase LE AI Elements 12\VST3\Cubase LE AI Elements Plug-in Set.vst3\Contents\x86_64-win\Cubase LE AI Elements Plug-in Set.vst3
ValhallaRoom                        Valhalla DSP, LLC                   Fx|Reverb                           1.6.2             VST 3.6.13        enabled           0                 C:\Program Files\Common Files\VST3\ValhallaRoom.vst3




VST2 Plug-ins

Name                                Vendor                              Type                                Version           SDK Version       ASIO-Guard        Instances         Path
FL Studio VSTi                      Image-Line                          Instrument                          1.0.0.0           VST 2.4           enabled           0                 C:\Program Files\Common Files\VST2\FL Studio VSTi.dll
FL Studio VSTi (Multi)              Image-Line                          Instrument                          1.0.0.0           VST 2.4           enabled           0                 C:\Program Files\Common Files\VST2\FL Studio VSTi (Multi).dll
Ozone 9 Elements                    iZotope                             Fx                                  1.100.164.0       VST 2.4           enabled           0                 C:\Program Files\Steinberg\Vstplugins\Ozone 9 Elements.dll
NotePerformer64                     Wallander Instruments               Instrument                          4.0.0.0           VST 2.4           enabled           0                 C:\Program Files\Common Files\VST2\NotePerformer64.dll




Other Plug-ins

Name                                Vendor                              Type                                Version           SDK Version       ASIO-Guard        Instances         Path




Reactivated Plug-ins

Name                                Vendor                              Type                                Version           SDK Version       ASIO-Guard        Instances         Path

Hi and welcome to the forums, @mina7

Could you please upload a Crash dump?
That would be helpful to investigate what goes wrong on your system.

Of course ! Thank you so much for your help, you are saving me ! However, my crash dump is empty, as cubase doesnt crash nor freeze, it is the neutron plugin that doesn’t work and freezes.

I have a theory, it seems Cubase isn’t capable of loading the demo overlay of neutron (first screen from FL Studio, which successfully loads the demo overlay resulting to everything working fine).

However, Cubase freezes from the start with no demo overlay (second screen), resulting to the plugin not working, as it can’t process the “Continue in Trial Mode” part of the demo overlay)

I have tried to tweek all parameters that could be linked to this but I wasn’t able to have anything work.
Would you think my theory is correct? It would mean the purchased version of neutron 4 would work on cubase even if the demo doesn’t. However, my budget is tight so I don’t want to invest on something that might only work in theory and that I couldn’t test…!

Thank you so much for your time again !