Having purchased a new computer after the last one finally failed…I am unable to get up and running. The e-Licenser is telling me…“Unfortunately the serial number of your Soft-eLicenser is not unique. Please contact your software vendor to solve this issue.”
My old e-License number doesn’t work and the new one that the control centre offers doesn’t work either. I have tried contacting support in my country but they don’t answer and I am getting frustrated with not being able to use my DAW.
This system seems broken and somewhat ridiculous. No other software that I have transferred to my new pc has given me any problem whatsoever.
I am left with a product I cannot use and no functioning support system.
Any and all suggestions would be greatly appreciated. I don’t understand why I can’t use my old number and the new number that the system offers up is also unusable and the support system doesn’t bother to answer. It’s wrong. Simple.
Yours in frustration…