hello Guys,
First sorry for my english, i m swiss french speaker… I recently contact the cubase assistance but no answer from them…more than one week !!
I recently instal the cubase 10.5 (with the 10.5.3 upgrade) and from the beginning i have big trouble to open it.
First it open in safe mode, then i can work without problems with vst’s and audio pists.
If i close my cubase, the second attemp to open cubase does not work, and it block on “AUdio alignment” chargement …It give me 2 error messages, the first that “Audio alignment” cause an error, then that “Cubase artist” cause an error…
If you have an idee to help me would be great 
Have a nice day
Hi and welcome on the forum,
My expectation is, your Cubase is crashing. Could you please attach a crash/.dmp file(s)
Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps
I m gonna do this in the afternoon. Thank u very much for helping!
it s too big to put it here
Hi,
Share it via Dropbox or similar service, please.
Nobody can have an idee of what problem could be.
It open in safe mode, and one time each 2 try, it block on Audio Alignment charging…
Hi,
Without the .crash/.dmp file, we cannot have an idea, sorry.
===================================================================
Cubase10.5.exe Version 10.5.20 Build 179 - 8.3.2021 23:02
-------------------------------------------------------------------
Timestamp is 5eb109cf (Tue May 5 07:38:07 2020)
C:\Program Files\Steinberg\Cubase 10.5\Cubase10.5.exe
-------------------------------------------------------------------
Exception code: C0000005 ACCESS_VIOLATION
Fault address: BCA8E529 01:0007D529 C:\Windows\SYSTEM32\SYNSOACC.DLLBytes at CS:EIP:
80 79 58 00 74 25 c6 44 24 50 00 48 8d 54 24 50
48 8b cb e8 0f ee ff ff 90 c7 44 24 20 01 00 00
===================================================================
Cubase10.5.exe Version 10.5.20 Build 179 - 8.3.2021 23:02
-------------------------------------------------------------------
Timestamp is 5eb109cf (Tue May 5 07:38:07 2020)
C:\Program Files\Steinberg\Cubase 10.5\Cubase10.5.exe
-------------------------------------------------------------------
Exception code: C0000005 ACCESS_VIOLATION
Fault address: BCA37FD4 01:00026FD4 C:\Windows\SYSTEM32\SYNSOACC.DLLBytes at CS:EIP:
ff 50 10 48 c7 03 00 00 00 00 48 83 c4 20 5b c3
cc cc cc cc cc cc cc cc cc cc cc cc 40 53 48 83
===================================================================
Cubase10.5.exe Version 10.5.20 Build 179 - 19.4.2021 15:26
-------------------------------------------------------------------
Timestamp is 5eb109cf (Tue May 5 07:38:07 2020)
C:\Program Files\Steinberg\Cubase 10.5\Cubase10.5.exe
-------------------------------------------------------------------
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 41904D04 01:01903D04 C:\Program Files\Steinberg\Cubase 10.5\Cubase10.5.exeBytes at CS:EIP:
48 8b 01 48 8d 96 30 1c 00 00 ff 50 18 eb 06 48
8b 01 ff 50 10 48 8b 5c 24 60 48 8b 74 24 68 48
Hi,
Update to the latest Cubase 10.5.30, please.
Btw, it’s the eLicenser issue. Could you try to unplug the USB-eLicenser and plug it back, please?
Tk for Answer!
I did this 2 things, but alway the same things…
Cubase run on the first opening . If i close it, when i run again, it crash…
Hi,
Could you try to reinstall eLCC (the latest update) and make sure you are installing it as administrator, please?
I think i did, but i m gonna do it again!
Tk for help !!
When installing eLCC
"L’application ‘LCC2’ a causé l’erreur suivante:
An unknown interapplication communication error occured. In case the problem persists, please close all applications and restart your computer.
Options:
- Cliquez sur pour quitter.
Can you tell me where i can contact steinberg helpline, cause i send several message and nobody answer…
It begin to anoy a lot because i need to start new projects and i m really disturbed by this problem
Hi,
Sorry, I don’t have other source for the technical support, but the official one.
I would try to connect the USB-eLicenser to other USB port. If you are using USB hub, I would try to connect it directly to the computer and vice versa. Try USB2, if the USB-eLicenser is connected to USB3 port, please.
I would laso try to plug it to other computer and test it on other system.
Isn’t your USB-eLicenser broken by any chance?