Hi Chris, I completely agree, and also spent decades in R&D, primarily software. Steinberg’s problem there is absolutely a development process flaw. When a product is young, everyone is a new user, and the offering is typically simple and intuitive. Those benefits disappear in most mature products, giving way to endless options. If your documenters and testers have experience with the product, they are not testing and documenting the new user experience. They already know how to avoid the new user pitfalls and do it without thinking. This blindfold can make adoption of the product nightmarish for new users. With tons of documentation and videos to consume, and nothing specifically to walk them through a typical start (far beyond getting the software installed), it can be more frustrating than many would find worth continuing. This is where Cubase appears to be today.
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