New user - missing download link

Cubase
#1

Just got a copy of Cubase Artist 8 (Edu) for Xmas, installed the eLicenser and it automatically upgraded me to 8.5.

However, I’m on an iMac with no DVD drive and when I go to ‘My Steinberg’ and enter the license (or activation) key I see an active license but the downloads page has no download links (just a single

  • bullet for you HTML folks).

    The Support links say to rerun ‘maintenance’ on the eLicenser and then wait. Tried this a few times - no d/l link.

    Opened a support ticket, but any leads here would be great too.

    Thanks!

    • #2

    Hi and welcome,

    The download link appears in your MySteinberg > Downloads, once the license is activated and registered in your MySteinberg account.

    #3

    Thanks for the welcome.

    Sorry, that was the whole point of my question. It doesn’t appear there.

    There is no “MySteinberg > Downloads”.

    There is a “My Products”, and it has a “Software” list with “Cubase Artist 8.5 US” and my eLicenser code and an activation date of yesterday.

    There is a button on that page for “Register eLicenser / software ---- Enter Download Access Code” - which takes me to the scenario I stated above (enter key, get a list with one empty item on it). There’s clearly something gone wrong with my account and the free upgrade being the initial registration.

    I had to eventually workaround this by using the DVD drive on my PC and Apple’s DVD Sharing tool: https://support.apple.com/en-us/HT203973. I installed the 8.0 discs in the box, then upgraded to 8.5 with the online patchers.

    Not a great initial experience. :frowning:

    #4

    Hi,

    Is your USB-eLicenser registered (and visible) in your MySteinberg account, please?

    #5

    eLicenser is registered and visible.
    Cubase Artist 8.5 US is registered and visible - just no way to download.

    I have 8.5 working, running, licensed via the remote DVD reading workaround.

    Here’s what I see:

    #6

    Hi,

    Unfortunately, the Image files are not available.

    Another reason could be, if you tried to download the installer many times, then the installer disappears for a few days from your MySteinberg > Downloads (for safety reason). But if it’s your first try…

    #7

    I have the same problem

    #8

    This used to work and may still do so

    http://download.steinberg.net/downloads_software/Cubase_Pro_8.5_and_Cubase_Artist_8.5/8.5.0/Full_Installer/Win/Cubase_Pro_8.5_Installer_win.zip

    http://download.steinberg.net/downloads_software/Cubase_Pro_8.5_and_Cubase_Artist_8.5/8.5.0/Full_Installer/Mac/Cubase_Pro_8.5_Installer_mac.dmg

    #9

    sorry i didnt mention that my prob is not with 8.5 but with cubase elements 8 educational and wavelab le 8

    #10

    If you just purchased these products then you should receive download links by email.

    #11

    No, i get a order confirmation mail. Its complicated, I was talking with a technical support representative all day and he gave me new confirmation codes, I activated them but the downloads are missing

    #12

    Yeah, they never fixed the dashboard for me. Just told me where to d/l directly. Not sure what will happen on next upgrade…

    #13