Thanks for replying…
Not sure I understand, or maybe my explanation of the issue was not clear.
I will try to clarify problem:
- I have bought a new Yamaha MG10XU mixer.
- Within the package is Cubase AI download leaflet (with access code) offering Cubase AI download :
“Thank you for purchasing this Yamaha hardware product…Together with this piece of hardware you are entitled to download a full version of Cubase AI”
- The instructions as per leaflet: "To download your full version of Cubase AI, please follow this link: http://www.steinberg.net/getcubaseai "
- I have gone to the above site and registered my email address with you (Steinberg) to receive an an activation email.
- Despite numerous attempts going back to the resend button on the above site, I still have not received the email which enables download processs.
- I have a download access code on my leaflet.
From your advice, how would contacting the distributor of my hardware product (mixer) solve this issue?!
I just need the activation email enabling creation of my steinberg account (I think?)…Please advise/help!