NO AUDIO PLAYBACK-PLEASE HELP!

So I recently purchased a new laptop and moved download over rather successfully, until I opened the program and I did not get any response from the Halion Sonic 3 Instrument. I reinstalled several time (both with the reinstall button, and the uninstall/install button). I made sure that sounds were loaded in the instrument and I tried the keyboard at the bottom and it did not respond. There isn’t even a response from the levels meter at the top of the Halion Window. Please help, other than this single snaffoo, I absolutely love this program and I really want to get all of the aspects up and running!

Please create a new project from piano template and then choose from the main menu Help > Create Diagnostic Report.
That creates a zip file on your desktop, please attach here.