No download access code was sent

Hi, I recently downloaded Dorico 5 (free version) and I need a download access code to finalize the installation. However, I did not receive any passwords, neither by mail or through the download assistants. How can this be solved?
Thank you for your consideratio and time.

Welcome to the forum, @leofroehlicher0. I’ve checked your account, and your Dorico SE license is already assigned to your account. Proceed to download and install the software following the steps shown here: