No e-licenser included

I purchased a UR22 unit and have had problems trying get the e- licenser to work but for three times in a row I am prompted with an error message saying that the software is too old. This prevents the entire registration process and I haven’t been able to find a way around it. I have windows 8 with all of the latest updates and this message popped up right after I installed the software so I don’t know what the problem is. Any advice or suggestions would be super helpful!!! :smiley:

My guess is you need to go to the Steinberg site and find/download/install
the latest elicenser software.

A couple of questions…
What Cubase software version?
Did you purchase new or used?
Have you registered your hardware and software in a mysteinberg account?

Regards. :sunglasses: