no licence found on usb-eLicencer

For explain : i have purchase Cubase 11 Pro Upgrade for Cubase Artist 10.5 and when i want to upgrade licence, this is what i got

in english :
No licence can be selected for an upgrade
Licence to upgrade not found

I have follow instruction on support FAQ for problems with E-licencer. No one works.

There are already few topics of this same issue. I have the same problem, it must be related to license database issues, so we need just to wait? Latest information is the news on 12.11. which can be read on the “news” section":