No license activation

Just got the upgrade to 15, excited about it. But still no email with the code 30 minutes later. It did show up on the purchase page a little while, but is now gone before I had time to save it or activate. The money has been drawn in the bank.
Nothing on my account, nothing in my email, nothing in download assistant.

And yes, I used the right email and account. I have contacted support. I hope this resolves quick…

You probably checked your spam folder already…

I did :slight_smile:

autocomplete in my browser messed everything up. It managed to change the email address even if I put in the correct one… I am solving it with Steinberg now…

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I had the exact same issue last time with the upgrade from 13 to 14 pro. After I send support an email they send me the purchase order and the download code a few hours later.