No license to upgrade found Cubase 10 to 11

I am having issues with my eLicenser. I have the USB stick. I am on Mac OSX 10.15.7. I purchased the upgrade from Cubase Pro 10 to Pro 11 but when I try to open I got the following message: “No license to upgrade selectable. No license to upgrade found. Please connect a USB-eLicenser which contains an appropriate license to upgrade to your computer.” My USB was connected. I have run the diagnostic twice and this did not help.
Can anyone please assist?

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