“No license to upgrade found. Please connect a USB e-Licenser which contains an appropriate license to upgrade to your computer.”
I thought I should sign in with my Dorico 3.5 license first, but I cannot get a new activation code, because I received none via email (can’t remember how I activated the programme at first, it was two years ago already). I am not yet signed in, because I bought Dorico 5 along with a new computer (the old one does not function anymore).
Yes, in order to upgrade your license to Dorico 5, you need to be able to select the Dorico 3.5 one in the eLicenser Control Center. But since it isn’t listed there, someone has to fix this first. Otherwise, the upgrade code can’t be applied.
No no, I have a license, I bought it but I didn’t manage to activate it yet. I didn’t even know I was using the free trial, then I got the email but couldn’t activate Dorico 5 and now the trial expired and I really must solve the issue…
I don’t get this. Do you have a v3.5 full license; which you have to have to be able to use an upgrade license? The v5.0 upgrade license can’t be use if you don’t have a license of lower number.
Your picture (in the first post) indicates that you don’t have an active v.3.5 license, so you need to buy a full license; not an upgrade.
I bought Dorico Pro 3.5 in 2021.
My old computer, containing the software, broke down a month ago.
I bought a new computer and Dorico Pro 5 (upgrade from Dorico Pro 3.5.).
I installed Dorico Pro 5, not knowing I didn’t verify my license.
I started receiving email from Steinberg regarding the verification.
I tried to verify the license but the upper issue would always appear - there is no license available but I have the license!
The problem is probably that I should activate Dorico Pro 3 .5 on the new computer first. But I can’t get a download access code or a new activation code. This happens when I put the activation code from Dorico Pro 3.5. into the eLicenser:
I have no idea how to redeem an activation code. As much as I know, the download access code is only possible to redeem in Mysteinberg. But the email from 2021 (after I bought Dorico Pro 3.5.) includes no download access code, only an activation code.
Vid: you don’t have to install D3.5 on your computer. If you had the license on the USB you could just insert it in its port. If you had the software license and this is lost with the old machine, you have to get back that license. Ask for support!
To understand your status you can open MySteinberg and look at your licenses.