Trying to install the upgrade from 10.5 Pro to 11 Pro on another computer. Which steps am I missing?
Plugged in the dongle and performed eLicenser maintenance.
Pasted in the code and started the activation with download manager.
Clicked Activate.
Elicenser starts.
No license to upgrade selectable.
Cant select the 10.5 Pro or anything else from the dongle, all greyed out with no go symbols.
Itās the same with me, only even cooler. Recently bought Artist 10 and a little later upgrade to Pro 10 version. And what do you think? Having activated Artist10, which naturally became Artist 11, now I cannot update it to the Pro version and see the same gray crossed out icons as yours. There are still poor fellows on the forum. In general, I wrote a letter in support, attaching screenshots of the licensor and purchase receipts. Letās see if they react ā¦
Donāt hold your breath while waiting for Steinberg support? (I really donāt know why it takes them such a long time to respond to issues like this?) Do you still have issues connecting to the license server? If not? Have you tried to log into your account and ask for a new activation key? Otherwise try to completely remove elicencer and reinstall it?
HI, I had the same issue - the point in my case was that threre REALLY was no license to upgrade available - BECAUSE the Cubase 11 license was already correctly put on the dongle and working (activation done).
I do not quite understand, how can I request a new activation key from my account? Please tell me how to make such a request. Earlier, when I bought the code at first time , I was given the activation code? but it does not work now. There were no other codes on the receipt.
I was hoping this was part of the server overload problem. Is this a separate issue? I donāt mind being patient but not keen on having to faff around with support!
In some cases the USB dongle has some problems with the driver. I myself had that problem and the USB dongle could not be seen. It happened after the upgrade process. Try to remove the USB dongle from the USB port and put it in another USB port. That worked in my case. I have not yet put the dongle back in the original port (its on the backside of a build-in computer, so I have to disconnect a lot of cables to reach that port), but will try that later on.
Okay, well thatās good to know. At least now I will bother trying to fix it rather than doing nothing and waiting. I will take a look tomorrow evening and post a pic if nothing else works. Thanks!
Wowā¦ Thanks! I had bought the wrong upgrade; upgrade from 10 is indeed a different product than from 10.5. The price tag shouldāve been a huge red flag, duh.
If this pic is any indication, you have the wrong choice selected. It appears you have āusb licensesā selected. Instead, choose āupgradeable licensesā.
In that pic ALL choices were empty, maybe āNo license to upgrade selectableā tries to convey that.
I just needed the correct upgrade (10.5 Pro to 11 Pro). Iāll add the [SOLVED] to the topic once we hear from the others on the thread with the same/similar issue.