No license to upgrade

I´m a totally newbie with Dorico but I hope you will bear with me.

I have Dorico 3,5 installed and I have bought and installed Dorico Pro 5 and in the registerproces I got the message in the jpeg-files.

My account is open in the browser, USB stick is in the computer, Wifi is working, in eLicenser C.C. is my version (Grace Periode Eligible) but that is to version Pro 4 and I have now installed Pro 5 so I´m thinking that it could overwrite some Pro5 files if I begin to install Pro 4, Pro 3.5 is registered.

But: No License To Upgrade Selectable

I´ve written to support but they don´t answer.

Help?

Best wishes and good it-spirit to all
Birgitte

  1. Shall I install the Pro 4 update and after that reinstall Pro 5 without the USB-stick?
  2. (If someone from Steinberg is reading this: Later – after all this mess – I bought another version of Pro5 (Finale to Dorico) and installed that on another computer, but I idiot used the same account. Later I made another account but I couldn´t install the “FinaleDorico” with this account because I already have made the installation with my first account – this installation don´t work either, but that´s another history)
  3. Now I had bought two Pro 5 I hope I can use Dorico on two computers?