I feel like one of the biggest long-term challenges Steinberg/Cubase will run into when it comes to workflow/ease of use improvements is the long-time customers who say, “I’ve been working this way for 20 years and Steinberg broke it for no reason!”
I’m not saying Steinberg will always get it right, and the long-time users will always be wrong, but people don’t want to learn new ways of doing things and that could be a hinderance to progress. It’s very well known for example that when a company does a major redesign of a website, satisfaction usually drops in the immediate aftermath because people don’t know where things are any longer and have to learn the new site. Then, if done well, after an adjustment period, satisfaction increases.
There’s a lot of these types of discussions on the forum right now. The right-click menu discussion is an obvious example of a positive change not going over well with long-time users. This is an example of Steinberg making a change (IMO for the better) then not sticking with it because of some long-time users. I personally feel like they spent too much time screwing with the color tool only to over-engineer and complicate it in the last round of updates (and I’m not a long-time user).
I feel like Steinberg is on the right track overall, but they need to commit to a design, design it right in the first place without over-engineering it and stick to their guns in the face of user complaints. An obvious example that would piss everyone off: re-ordering the tool key commands so they matched the current (correct) tool order. Most used tools on the left, least used on the right is absolutely the right ordering, but the keyboard shortcuts should match that by default. Don’t keep them out of order like they are in Cubase 10 because of people who’ve been using Cubase since the 90’s like it that way. But what’s an even better design approach than that? Building a proper set of Smart Tools so users don’t need to change tools much at all.