No playback sound on new PC

Dorico
1

I’ve used Dorico for several years, now I installed Dorico 6 on a new Lenovo Windows laptop, and playback does not work. I have done alle the steps sugested in Anthony Huhge’s videos on the topic. When I make a solo piano and put on the metronome, there is no sound. When I go to Halion7 and use the virtual keyboard at the bottom of the screen, there is no sound and also the meters do not move.

Info:

Windows 11

all Dorico components installed

in device setup: Steinberg built-in ASIO driver

stereo output Realtek speakers, other sounds on the computer wok fine

no other sound software on the laptop, but Adobe Premiere Pro and Finale 27 are installed

2

Can you supply a Diagnostic Report (from the Help menu)?

This will provide the team with information about your setup.

3

HI, thanks for the fast reply. I generated the report (a zip file), you will find it in attachment.

Dorico Diagnostics.zip (539,7 KB)

4

can you let me know if you receievd the diagnostic report in good order?

5

It’s there on the forum, certainly.

Bear in mind that I’m just another user – I’m sure one of the team (like @Ulf) will have a look at it, now that they are back after holidays.

You may want to look at this video, which covers some of the usual ground.

6

Hi @Joris_Dirckx , thanks, I’ve received your diagnostics in order, yes.

On the other hand, going through the logs and things, I don’t see why it is not working with you. As a next try, please go to Edit > Devcie Setup and in there change (if possible) the sample rate to 48000 instead of 44100.

With that change in place, does sound come out?

7

H Ulf,

thanks for looking into the matter. I was able to access and change the sample rate to 48.000, but unfortunately no succes: still no sound, not even metronome. Things like youtube movies play normal with sound, so no problem with the computer sound hardware itself.

8

Hi Ulf,

I just found out another thing that might be helpful to find the promblem.

I have Finale 27 on the same computer, but did not use it after the Dorico installation. I now checked: when I push the playback button, instrument sounds load, and then the playhead blocks. Before the Dorico installation, Finale playback worked perfectly. In device setup I see that Finale has automatically switched to the Steinberg built in AISO driver. When I change this to WASAPI, Finale playback works fine again. Unfortunately, I cannot swith to WASAPI in Dorico to test what happens, the Steinberg built-in Aiso is the only option in the menu.

9

Hi Joris,
in that case please try 2 other generic ASIO drivers, both of them are for free:

  1. ASIO4All
  2. FlexASIO

After running the installers, start Dorico as usual and you shall see two new entries in the list of ASIO drivers in the Device Setup dialog. Does playback work with one of them?

10

Hi Ulf,

thanks for sending the links. I installed both drivers, both show up in Dorico, and both work! That great, now I can use the laptop. I tried the buit in Steinberg ASIO again, and then there is no sound.

My problem is solved, but it will probably be good if the matter can be looked into further to find out why the Steinberg buit-in AISO seems to be the only one that does not work.

Thanks for the help!! Very much appreciated.

Joris