no presets after re-activation

I installed an SSD into my PC, installed W10 and then downloaded and reactivated Cubase 10 Le Ai. When I try to use the program, Halion sonic SE3 has no presets and Groove agent only has “the kit” with 11 presets.

It used to work fine before I installed the new SSD. I used to have W7 on the HDD which I reformatted to use as an internal storage drive and the SSD is new.
W10 is a legal copy downloaded from Microsoft.
The download file and Cubase installer appear to have completely downloaded.

Does anyone know what could be going on?

Hi,

Try to reinstall Cubase. Make sure you:

  • Download the Full Installer.
  • Unpack the ZIP file and install from the unzipped folder.
  • Install from the setup.exe.
  • Install as administrator.
  • Install to the system © drive.

Thanks, I did all that except install as administrator. I’ll reinstall again