No sound coming in or out

Good evening, I have had a problem since I installed Cubase.
no sound comes from my Steinberg. and the USB white light doesn’t work anymore while the red peaks are working.
Could anyone help me with this please🤔

Hello and welcome.
I’m trying to use my psychic powers to learn about your system but it doesn’t seem to work.

So, can you please let us know:

  • which version of Cubase (e.g. Cubase Elemnts 12.0.50)
  • which OS
  • which audio interface

you use?

Furthermore provide screenshots of the follwoing:

  • menu Studio → Audio Connections… → Audio Inputs
  • menu Studio → Audio Connections… → Audio Outputs
  • menu Studio → Studio Setup → Audio System


Steinberg UR22C
Basic FX suite
Cubase AI 11
Cubase LE AI elements 11

OS is still missing. Windows 10?

You might not be able to post screenshots before you hang around this forum for a while but we need those screenshots.

So sorry, yes sir its windows 10

WhatsApp Image 2023-01-27 at 12.35.27 AM
WhatsApp Image 2023-01-27 at 12.40.07 AM

Thanks. What kind of alphabet is that? looks interesting.

Anyway, I meant screenshots from your Cubase audio settings, not from the interface.
Have you checked out the manual already on how to setup your system and audio?

Look at page 10 and following and page 22 and following.

Or do you mean that you cannot hear the Windows sounds anymore? In that case look at your last screenshot and select the entry “Speakers/Headphones (Realtek)”.

:sweat_smile::sweat_smile: It’s Arabic language
No Mr Johny, the problem is not about speakers/headphones(Realtalk)
It’s about my CBU card.
Here is the photo of input and output in Cubase.
Everything looks working, but there is still no sound.
Thank you for trying helping me, it’s really appreciated
I Am suffering one month ago trying to fix the problem but I couldn’t😔

We still need two screenshots, please.

  • Studio → Audio Connections… → Audio Inputs
  • Studio → Audio Connections… → Audio Outputs


I don’t see any Audio track in your project.

Even if I add an audio track, I still cannot record because my main problem is with my steinberg as it used to be working with the USB button turning on with light. now it’s just red in peaks channels.
I had this problem after I installed Cubase. but before that I was using Adobe audition in editing my tracks.

Did I install everything? or I missed any files?
It seems like some are missing.

WhatsApp Image 2023-01-27 at 4.04.56 PM.jpeg

Reïnstalling the audio interface drivers has helped me a lot in the past. But I use a different brand of interface. Good luck.


It appears that the peak lights are both on which is not normal. So you must test the hardware to rule hardware failure. (it is impossible to interpret the photo of the unit due to the bad quality of the image you posted. )

do this:

  1. Unplug the microphone.
  2. unplug the USB cable.
  3. wait 15 seconds
  4. plug the USB cable back in.
  5. Post another photo of the front of the UR22c, but this time make certain that it’s clear and bright enough to see every detail.

No, the peaks are not on at the same time. Maybe It was while I was taking the photo It showed up like this.

Good luck