No sound on playback

Hello,

I just downloaded Dorico 3 yesterday and none of the sounds are working. Every time I open a score I get a pop window that says “Cannot locate Impulse Response File.” I’ve already downloaded the sounds multiple times, so I don’t know what’s going on.

Would you please create a simple piano project with a handful or arbitrary notes and then from the main menu choose Help > Create Diagnostics Report. That creates a zip file on your desktop. Please attach it here.

The impulse response files are actually installed by the main Dorico installer, not by the sounds installer, so it might be worth trying to reinstall Dorico itself.

“Would you please create a simple piano project with a handful or arbitrary notes and then from the main menu choose Help > Create Diagnostics Report. That creates a zip file on your desktop. Please attach it here.”


Attached is the Diagnostics Report
Dorico Diagnostics.zip (634 KB)

I just reinstalled Dorico and I’m having the same problem with the sounds.

For some reason this evening the HALion sounds quit on me. Apparently all the Mixer channels had been muted. I don’t know if I hit some shortcut be accident (had not had the Mixer open before this), but hitting the master Solo button solved it (at least for now). Just thought I’d mention it.

I encountered a similar issue with the impulse response files on one of my computers. After upgrading Dorico, I initially had playback issues and tried uninstalling a bunch of Halion-related things from my system to fix it, but that also removed the impulse responses that Dorico needed. Reinstalling Dorico did not seem to add the impulse responses back. I wound up using 7-zip to extract the Dorico installer. After unzipping it, amongst other things I did not need, I found the following files:

Dorico_3_Installer_win\Dorico\Additional Content\VST Sound\VST Amp Rack Content\FCP_SMT_005_Reverence_ImpulseLibrary_03.vstsound
Dorico_3_Installer_win\Dorico\Additional Content\VST Sound\REVerence Content 01\FCP_SMT_005_Reverence_ImpulseLibrary_01.vstsound

I took those two files and copied them to my computer’s Steinberg\Content\VST Sound folder and that got rid of the error messages for me.

Hi Tim, from the log files I can see that you do have HALion Sonic SE installed but none of the accompanying sound files.
Did you just run the Dorico installer? You also need to run the installer for the package “Dorico Pro 3 Sounds Installer”.
It’s big (9GB) but you need it, otherwise you won’t get any sound.

Yes. I installed the Sounds Installer three times. Each time it says that the installation was successful but I still keep running into the same problem. I can try again…

In Spotlight, try and see if the ‘Steinberg Library Manager’ got installed on your computer.
If so, run that program and see which sound libraries it thinks are installed on your machine?

Also, please upload a new diagnostic report.

Ok, I uploaded another diagnostic report.

I ran the Steinberg Library Manager and it says “No Libraries Found”
Dorico Diagnostics.zip (597 KB)

Yes, the Dorico log shows the same, it can’t find any sound library.
Sorry, stupid question, but you really ran the installer for “Dorico Pro 3 Sounds Installer”, not just downloaded it?
Because, if you really ran the installer, I can’t think of a way that it could go wrong and that the libraries are not found.
Could you please check at /Library/Application Support/Steinberg/Content/VST Sound ?
Are there any *.vstsound files or anything else there?

No worries about dumb questions- you won’t insult me!

OK- so, I ran the installer again for “Dorico Pro Sounds Installer” and this time it did actually install the sounds! I checked and found a whole slew of .vstsound files. (This is strange though, because I definitely ran the installer three times before and it didn’t do anything even though it said the installations were successful.)

So, I made another Diagnostic Report attached. The sounds were now working as I was inputting the notes.

However, the playback is still not working for my piece that I composed last week, and the playback is not working for the preset compositions (The Drozdoff-Rachmaninoff piece). I’m still getting the error message “Cannot locate Impulse Response File” when I click on those pieces. Why would that be if the sounds are now installed?

Also, and I don’t know if this is related, Dorico is frequently freezing up on me when I open up those pieces. The wheel spins and I had to Force Quit Dorico several times.
Dorico Diagnostics.zip (468 KB)

And here is a Diagnostic Report for the Drozdoff piece (not sure if it is any different from the last one)
Dorico Diagnostics.zip (459 KB)

For the older file(s) it may pay to use Reassign Playback Sounds from the Play module or change the Playback Template away from its current setting, restart Dorico, and then set it back.

Thanks Derrek! That worked. I can now hear the sounds in all of the pieces.

I am still seeing the “Cannot locate Impulse Response File” popup when I first open up the files, though. I’m not sure what that means, and if there is still something missing that needs to be installed…

Good to hear that things are getting better with you.
Seems that now only the 2 impulse response files are missing.
They are needed by the Reverence reverb plug-in to process the audio.
Actually, those 2 files shall get installed by the Dorico installer itself.
Strange thing is, you ran the Dorico installer, otherwise you could not start the program, yet those 2 files are missing.
I recommend, just as you did with the sounds installer, do also run the Dorico installer once more.
If that does not help, I can send you those 2 files and you put them yourself at the right place.

Ulf, I appreciate your help very much. Can you send me those 2 missing files? I tried running the Dorico installer again, but it doesn’t seem to change anything. thanks.

Hi Tim, the files are quite large and even zipped up I can not attach them here. So I put them on my ftp server where you can download. I’ve sent you a private mail with the login details

It appears to be working now. Thanks so much for your help. You guys are doing an awesome job with Dorico- I’m a big fan!