No tracks show up when opening a templates on MacOS

[MikeAsh]

I’ve just installed Cubase 15 trial version.

It seemed to import all my Cubase 13 Pro settings ok.

However when I tried to open my default templates they loaded but without any tracks.

Nothing is filtered. All tracks are set to show but there’s no tracks.

I can add new ones but none of the existing ones were there.

Added some tracks. Saved as a template. Load that template and no tracks are showing.

I deleted all preferences so started from scratch with new Cubase 15 preferences.

Tried again - same problem. No tracks showing.

I also tried this with a preset template. Loaded it, added a track, saved as a template. When I load that template, no tracks are present again.

If I go back to Cubase 13 Pro everything works fine.

Cubase Pro 15.0.5 trial. Mac OS 26.1.

[steve]

Not seeing that here, nor other reports of it.

Willing to upload your template so others can have a look?

[MikeAsh]

It’s really weird. The templates load fine when loaded as projects, but not templates.

Steps to reproduce:

Fresh set of Cubase 15 preferences - previous preferences completely deleted and Cubase 13 preferences moved so they’re not copied into 15

Create Empty project:

Add Retrologue:

The track is there:

Save as template:

Open the template:

The track is gone:

Open the template as a project instead of a template:

(right click - Open with Cubase 15)

The track is there:

I’ll upload the template.. remember it works fine if you load it as a project. It needs to be put into the project templates folder and then opened from within Cubase as a template.

Test.cpr (185.6 KB)

[steve]

I saved the file alongside the other user templates In
C:\Users\me\AppData\Roaming\Steinberg\Cubase 15_64\Project Templates , then opened it from the list of templates in the Hub.

Seems to work correctly.

This may be a Mac only thing? Let’s see if there are other reports or comments from users.

[MikeAsh]

Thanks for having a look

I’ve resolved this. I updated Mediabay and now templates work correctly.

[philmac]

I am seeing the same issue on CB15 - when I create a new project from a template (any template - Steinberg shipped and my own) the project is empty.

What do you mean by updating MediaBay? I have had MediaBay open and I gave it permission to access folders, checked that I can see my template in there, but I’m still seeing the issue.

I’m on Mac.

[MikeAsh]

I downloaded the latest version of mediabay from here and installed it.

Steinberg - Creativity First

I forgot to update when I installed 15

[philmac]

Thank you - that fixed it.

I suspect others will hit this issue. I came from CB14 and installed CB15 using the Download Assistant and installed everything in My Products. I didn’t see any download for Media Bay in there so had to use the link above and install it manually to make project templates work again.

[samurai_wisdom]

The same issue occurred on Cubase 15 on Windows 11 as well.
Installing the latest version of MediaBay resolved the problem.
Thank you for sharing this helpful information.