No valid Steinberg product license found on this eLicenser

I set up new window.
I already registered my eLicenser.
My eLicenser with the number 215xxxx673 1B38xx98E7 was successfully registered.
But the steinberg page show “No products found on this eLicenser.”
I need to get my activation code for cubase element 11 to use this again.
Please help to verify my account and give me the activation code to use the cubase again.

Hi,

I’m sorry, this is user forum. We cannot verify your MySteinberg account. Please get in touch with your local Steinberg support.

I already contacted the local support at Thailand.
But he cannot help because I buy only software not hardware at Cubase website.
He suggest me to contact online support to solve this problem.
I try to contact online support many time but my problem not been solve.This problem was occurred from system error.
Please escalate my problem asap.
If my problem still not been solve, I need appeal on steinberg social media.
Thank you for your understanding.

เมื่อ ส. 4 พ.ย. 2566 เวลา 13:58 Martin.Jirsak via Steinberg Forums <notifications@steinberg.discoursemail.com> เขียนว่า: