I have an iMac Pro and an AXR4T running the latest version of Cubase Pro 10 and VST Connect 4. I’ve been having trouble getting VST Connect to stay synced 
Since 2019. Of lately my video window doesn’t appear. All I get is the blue background. Everything is alright on the performer side but my side is where the problem lies. I just got a new router and connect my computer by LAN. If anyone have this issue or can point me in the right direction it will be appreciated. I haven’t had a good experience with VC4 since the day I got it about 5years ago.
First make sure to have the latest versions on both ends: https://helpcenter.steinberg.de/hc/en-us/articles/360012899079
Thanks for the help. I didn’t give the computer permission to use the camera so now that issue is fixed. Now I have to figure out this syncing issue whenever I press record it always dropout
Do you use Prerpoll or any other count in ?
iF yes, try without it …
best
basicx
No I don’t use preroll or count in while trying VST Connect. When I get a chance I’m going to try the sync troubleshoot in the link that musicullum sent me and see if the remote latency setting works
I actually recorded 10 seconds of audio for the first time since I got it. In my original post I said I got it 5 years ago cause I guess it felt that way. Checked My Steinberg account and I activated it in 2018. Can’t wait for the day I get to use the product