No video sound in Dorico 3 with UA Apollo 8

Your experience is consistent with what we’ve found: the soundtrack of the video is extracted and cached at the sample rate in use at the time you first attach the video. If you then change the sample rate, the soundtrack won’t be re-extracted.

Important: I don’t have an Apollo 8, but a NI Komplete audio 6, but the problem is the same.

Has this problem been addressed yet?

I’ve had the strange experience today that a video that was playing its audio fine until Saturday, now has no sound anymore. This was a video I created with the export video option in Cubase since I had no sound some time ago as well, but because of this workaround there was sound.

Anyway, I attached the video in Dorico 2 and yes, there was sound, but not in Dorico 3.
In Dorico 3 I replaced the videoengine.dll as mentioned above, but then also video playback stopped working.Then I tried the ‘change-the-sample-rate’ trick as mentioned above, but also no luck there.
I’ve rendered a new video again in Cubase, but still no sound, so I’m out of options now.

Could you tell me if there’s a solution for this?

Have you changed the sample rate used by your audio interface? If so, the first thing to try is to set it back to its previous value. As described above, the video soundtrack will only play at the sample rate that was in use when the soundtrack was first extracted.

If you can’t get any joy, then the next thing to try is to detach the video from the flow (making a note of any start offset etc. times from the Video Properties dialog), then rename the file to have a different name, and re-attach it. That should be sufficient for Dorico to have to re-extract the soundtrack.

Hi Daniel, thanks for your reply.

I haven’t changed the sample rate between saturday and today. When I ran into the problem with no sound, I tried the option above, so I changed it only then.

I will give it a try to detach, save under a different name and re-attach like you write and see if it works then.

Nothing helped, do you have other ideas that might help? I can work in Dorico 2, but that’s not really a good solution, of course.

All ideas welcome!

I assume you’re on Windows. Can you try closing Dorico, opening Explorer and typing in the path bar:

%TEMP%\Dorico 3

If there’s a directory in there called Soundtracks then delete it. Start Dorico and load the project file again.

If this doesn’t fix it then please go to the Help menu and choose Create Diagnostic Report, then attach the DoricoDiagnostics.zip file that’s on your desktop.

Hi Paul,

You’re right, I’m on Windows, forgot to mention that.
But you guessed right and this did the trick, thanks a lot!

I’m getting this issue. I have a film clip at some sample rate (not sure, probably 44) and my interface is a 48. No audio from the clip. Checked mixer settings, all fine for the video track and I can hear instruments. I didn’t change the sample rate but I cleared the caches (Mac OS) and still no dice. What else can I do?

Have you tried changing the filename of the video and re-attaching it?

Hm, missed that trick. OK just renamed it (the prior name was mangly) but unfortunately didn’t fix it. In the meantime while working on other Dorico issues I did a bunch of things including a big disk cleanup and reboot.

It gets weirder, the sound came back somehow - OK. Then I closed the project with the video, and created a new one to work on something else. The video is still loaded and plays. It’s not attached to any flow of course, but the video player has it stuck in there. Now I can’t get rid of it! Why do all these weird things happen to me? :grin: Anyhow, restarting Dorico fixed it.

In the previous session I had recovered it from a crash, maybe that made the video sticky somehow.

Certainly I’ve never experienced a situation where a video attached to one project unexpectedly sticks around and plays back when you work on another project, but I guess it’s not impossible under the right set of circumstances.

I keep having the same problem. Is there a way to link the videoengine.bundle to this forum? I can’t get my multimedia to work consistently and it’s becoming a serious problem. Sometimes I might run another program that uses a different audio sample rate and it just causes a big snowball of issues with Dorico and video audio playback

I’ve tried adjusting the sample rate. I tried removing the videoengine.bundle, opening Dorico, closing Dorico, then adding it back. I tried restarting my computer. I tried renaming and reattaching the video file. I tried just reattaching the video file before I renamed it. Nothing worked.

You shouldn’t need to remove the video engine itself: after you change the sample rate that Dorico is using in Edit > Device Setup, it’s the soundtrack of the video that needs to be regenerated. The procedure described above in this thread by Paul to remove the temporary folder where Dorico keeps the soundtrack file it extracts from the video should be sufficient, and failing that, detaching the video from the project, renaming the video file (even just adding “2” on the end, or whatever), and then re-attaching it, should likewise be sufficient. Better still, avoid changing the sample rate in Device Setup if at all possible.

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The picture was ok but I didn’t get any sound from the video, so I tried the trick Paul mentioned here.
It didn’t work and now the video is moved to the right - see attached.


What to do ?

Something serious has happened here… - I tried loading a different video into a different score, and the problem with the video is the same - it’s pushed right to the last quarter of the video window. I do get sound though. The problem with that was user error - wrong timecode start.
Please help!

If you’re finding that the video is offset inside the window, I wonder whether it could perhaps be related to your display drivers? Can you try updating them to see if that helps?

I found out it’s because I have the video on my second monitor, which has a smaller resolution.
Dragging the video to the main monitor and resizing the window helped, and I can now drag it back to the second monitor. But if I resize it there I’m in trouble again.
It works fine in Cubase.
John Barron is on the case :slight_smile:

Hey Paul, could you tell me where I might be able to find the directory that soundtracks are stored in on a Mac? I looked under the Dorico package contents and in the components folder in my library but there’s nothing related to Steinberg.