I updated Dorico 3.5 to Doricoo 4 last January, but didn’t use it immediately. In March, recently I wanted to use this new version and when I want to open it, I have the message “product not activated”. For several days, I tried in vain to activate it: nothing to do. And customer service does not respond to my request for assistance.
What a mess!
Help me please!
I would start by following the instructions here (click on “Steinberg Licensing” in the page): https://helpcenter.steinberg.de/hc/en-us/articles/115001891190-How-to-verify-eligibility-for-free-Grace-Period-update-
1 Like
I had a little peek in our licensing database and it appears you did manage to get this sorted out yesterday, @Jean-Louis_Foucart, but do let me know if you still need any further assistance.