not able to start cubase elements 10.5 AI

hi ,
Am trying to start up my cubase 10.5 elements AI. got the license as part of ur22c. Its registered, and activated. but when I start cubase elements AI, its not recognizing the soft license. instead its saying ‘No valid license found’.
please help me.

Hi and welcome,

Please could you attach a screenshot of the eLCC application (just the right part, or blue the Soft-eLicenser number, please)? Make sure you own Cubase 10.5 license, please.