Not activated anymore

Hi, I got a free license for Cubase LE with my Line 6 effects box, and I haven’t used it for a while, but now it says “Please enter a license activation code into the text fields below.”

So I went to the line 6 site and got the activation code. Now it says "The currently installed version of the eLicenser Control software is too old.

So I updated it, but it still says the same thing.

Hi and welcome to the forum,

Fo thru the Reactivation process, please.

Why is it not working? I didn’t upgrade the software or try installing it on a different computer, or change anything.

I go to Redeem Download Access Code on the Steinberg site, put the code in, and it says “Download Access Code is already consumed by another user. Please contact your local support team.”

I go to “Reactivation of product”, it says “Please enter the new Soft-eLicenser number.” I don’t have one. It shows the old one: “Your old Soft-eLicenser number is: XXXXXXXXXXXXXX”

It says the code is available in the elicencer control panel, but it is completely blank - maybe because I upgraded the program as it suggested?

I sent the Canadian support team an email, hopefully they sort it out.


So is it blank or does it show the old one, please?

Use the eLCC Helper to generate a Soft-eLicenser Number. Then go thru the Reactivation process, please.

The whole elicenser program is empty, with no information or signs of ever having had Cubase installed. I got my information from the steinberg site and the line 6 site.

At the Canadian office’s suggestion, I have emailed the international office.


Have you tried the eLCC Helper already, please?

Ok I did it, it’s been reactivated.