Not loading some sounds

Just downloaded Dorico and when I open my files, it only loads saxophone sounds when I have the HSSE+HSO library selected but will play all other instruments when I have HSSE Elements selected. I have the full orchestral library downloaded and HALion Sonic SE. Any ideas on how to fix this? It’s either only playing saxophones or playing that first contact synth for all instruments.

Thanks!

Did you run the installers of also the Playback package as well as that of HSO?
So you need to run 3 installers in total to get everything installed.

If you did and still have only sax sound, please go to Help > Create Diagnostic Report.
That will create a zip file on your desktop, please send to ‘u dot stoermer at steinberg dot de’.

I have loaded all three installers and still only get sax sounds. Just sent the file.