Nu11 Win10 Crash when disabling VEP instances

Hi, can anybody help me out with this crash report figuring out why nuendo freezes after Idisable VEP tracks ? Thanks, cheers, lokotus


This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(35d4.55b8): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007ffe`6236ee34 c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 1890

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 27177

    Key  : Analysis.IO.Other.Mb
    Value: 88

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 110

    Key  : Analysis.Init.CPU.mSec
    Value: 374

    Key  : Analysis.Init.Elapsed.mSec
    Value: 24233

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 115

    Key  : Timeline.Process.Start.DeltaSec
    Value: 783

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 11.0.41.448


FILE_IN_CAB:  Nuendo 11.0.41.448 64bit 2022.10.11 15.50.54.855.dmp

NTGLOBALFLAG:  0

CONTEXT:  (.ecxr)
rax=0000000000000000 rbx=0000000222f02af0 rcx=000000020a8b75c0
rdx=0000000141b6ad80 rsi=0000000141b6ad80 rdi=0000000141b6a8e0
rip=0000000141b6a11d rsp=000000000014f3a0 rbp=00000000000002e3
 r8=000000000000058a  r9=0000000000000025 r10=0000000000000580
r11=af40000001397725 r12=000000000043d090 r13=0000000000000113
r14=0000000000443c50 r15=00000000004d3130
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
Nuendo11+0x1b6a11d:
00000001`41b6a11d ff5018          call    qword ptr [rax+18h] ds:00000000`00000018=????????????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000141b6a11d (Nuendo11+0x0000000001b6a11d)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000018
Attempt to read from address 0000000000000018

PROCESS_NAME:  Nuendo11.exe

READ_ADDRESS:  0000000000000018 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000018

STACK_TEXT:  
00000000`0014f3a0 00000001`41b69a53     : 00000002`22f02af0 00000002`225f4370 00000000`00000000 00000000`00000000 : Nuendo11+0x1b6a11d
00000000`0014f3d0 00000001`42930f07     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Nuendo11+0x1b69a53
00000000`0014f400 00000001`42a76d98     : 00000000`000b3fe2 00000000`00000000 00000000`00443c7b 00000000`004d3130 : Nuendo11+0x2930f07
00000000`0014f4a0 00000001`42b983c0     : 00000000`00020a1c 00000000`00000000 00000000`00000113 00000000`0043d090 : Nuendo11+0x2a76d98
00000000`0014f4d0 00000001`42be316f     : 00000000`00000001 00000000`00000000 00000000`00000113 00000000`00000000 : Nuendo11+0x2b983c0
00000000`0014f500 00000001`42d30eac     : 00000000`0014fab0 00000000`00000000 00000000`0051a708 00000000`00000000 : Nuendo11+0x2be316f
00000000`0014fa20 00000001`42bd9e3e     : 00000000`0014fab0 00000000`00000000 00000000`00000000 00000000`00000000 : Nuendo11+0x2d30eac
00000000`0014fa50 00000001`42be3551     : 00000000`00000000 00000000`00000113 00000000`00000001 00007ffe`5e46c97a : Nuendo11+0x2bd9e3e
00000000`0014fa80 00007ffe`616ce858     : 00000000`00000001 00000000`0014fc78 00000000`00000001 00000000`00000000 : Nuendo11+0x2be3551
00000000`0014fb00 00007ffe`616ce299     : 00007ffe`6236ceb0 00000001`42be3480 00000000`00020a1c 00000000`00000113 : user32!UserCallWinProcCheckWow+0x2f8
00000000`0014fc90 00000001`42a75683     : 00000001`42be3480 00000000`0044aa90 00000000`0049bd30 00000000`0044aa90 : user32!DispatchMessageWorker+0x249
00000000`0014fd10 00000001`42b980ad     : 00000000`00443c50 00000000`0014fd40 00000000`7b48ae00 00000000`0044aa60 : Nuendo11+0x2a75683
00000000`0014fd40 00000001`42b97ea9     : 00000000`00000000 00000000`00020a1c 00000000`00000000 00000000`00000007 : Nuendo11+0x2b980ad
00000000`0014fd70 00000001`4292f78a     : 00000000`00000001 00000000`0049bd30 00000000`00443c50 00000000`00000000 : Nuendo11+0x2b97ea9
00000000`0014fda0 00000001`4259f856     : 00000000`0049bd30 00000000`00000000 00000000`004cc9f0 00000000`004d5240 : Nuendo11+0x292f78a
00000000`0014fde0 00000001`425d9c36     : 00000000`0049bd30 00000000`0014feb0 00000001`40000000 00000000`00000000 : Nuendo11+0x259f856
00000000`0014feb0 00000001`42cbce42     : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Nuendo11+0x25d9c36
00000000`0014fef0 00007ffe`62117034     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Nuendo11+0x2cbce42
00000000`0014ff30 00007ffe`623226a1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  Nuendo11+1b6a11d

MODULE_NAME: Nuendo11

IMAGE_NAME:  Nuendo11.exe

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_NULL_POINTER_READ_c0000005_Nuendo11.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  11.0.41.448

FAILURE_ID_HASH:  {a98c0b36-d28d-0810-6b84-5062d9c099a0}

Followup:     MachineOwner

This error is what you are looking for. Someone was trying to access it’s own RAM…

Does this happen when you don’t have a “VEP” instance? btw, what is “VEP”, a plug in, an effect? Something that uses RAM to store a sample?

HI THanks, VEP stands for vienna ensemble pro (instance). the issue seems to have been imrpoved by trasinhg nuendo preferences though since using cubase on the same pc didn´t reproduce that crash…

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Hi There,
any solution to this?
If I disable a Instance (or track) in VEPro, crashes Cubase and VEPpro (both totally close)
Thanks for any help.

In case you didn’t do so already: I’d get in contact with VSL’s support ASAP. :slight_smile:

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