Hi Roberto
Correct me if I am wrong but It looks to me that you upgraded Cubase pro 11 to Cubase Pro 12?? If that’s correct, then you can’t crossgrade from Cubase pro 11 to Nuendo 11. Im sure someone from Steinberg will come along and chip in.
Cubase Pro 11 is licensed on a new USB stick, Cubase Pro 12 is working under an internet license (Steinberg Maneger)
Why couldn’t I?
Do you say that the license of the Cubase Pro 11 was used to have the Cubase Pro 12? Do you mean that? So why do they both work? Shouldn’t the Cubase Pro 11 open again? But it’s not so
Tomorrow I try to open Steinberg Download Assistent and then have the key maintained to have the licenses unlocked in the background, I try again with the crossgrade license that arrived on April 8 by email that this week has not been accepted
For me tomorrow Nuendo 12 comes out Steinberg’s gift for Easter, probably everything will become easier using Steinberg Maneger by having the analysis done if I am entitled to Nuendo 12 for free
Finally, it never happened to me that technical support does not answer me, usually the next day as did the Steinberg store that I wrote the other. Yesterday, no more than two days
Hi Roberto, Unfortunately you can’t use Cubase pro 11 to crossgrade to Nuendo 11 as you had already used it to update to Cubase pro 12. Am I understanding you correctly??
I was in the same situation, but now fully understand the position…follow this link to read all about it. Happy reading and a Happy forthcoming Easter to you
Im hoping a crossgrade to Nuendo 12 will be available on release, otherwise I will be having a long wait also !! Have a chat with support nuendo@steinberg.de . Im sure they will give a far better explanation than I have and hopefully refund your crossgrade purchase…
If someone from the Steinberg team answers me on this forum seeing the image that it is confirmed that I made the wrong purchase, I will write to the store to start the refund