Nuendo 12 crashes with NI product

Nuendo
1

Nuendo 12 crash’s every time.Using Komplete Kontrol and a Komplete mk 2 66 key keyboard. Crashes on page up and page down as well as other crashes that I do not remember the keys that caused it.

Using a brand new very powerful computer…
I have many crash reports pointing to native I products.

2

I’m using the same Komplete Kontrol s61 mk2 with Cubase 12 and have not experienced any crashes that can be traced to it.
Is there any consistency in the crashes? Would you be able to write a step-by-step so other users can verify the issue?

3

Hi,

Could you attach the crash/dmp file, please?

4

Can you please post what that is?

5

Could be a problem with their software, then?
There was an update, last week I think…

6 
OS Name Microsoft Windows 11 Pro
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-0FTL9IK
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z690 AERO D
System Type x64-based PC
System SKU Default string
Processor 13th Gen Intel(R) Core(TM) i7-13700K, 3400 Mhz, 16 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. F22, 12/7/2022
SMBIOS Version 3.5
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z690 AERO D
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.819"
User Name DESKTOP-0FTL9IK\Robert
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.8 GB
Available Physical Memory 58.3 GB
Total Virtual Memory 67.8 GB
Available Virtual Memory 60.1 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
1 Like
7

Hi,

We would need the source DMP file to be able to resolve it.

Thank you