Nuendo 12 DMP Freeze up after reopening Project - any analysis ideas

Hi folks,

here again with a windows 11 nue12 nasty freezing experience, If anyone could give me a hint, thanks a lot !!! Cheers, lokotus

analysis attached here, dmp file as zip upload…

Nuendo 12.0.52.393 64bit 2023.1.16 1.07.41.792-freezedump.zip (1.5 MB)

Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Sebastian\Documents\Steinberg\CrashDumps\Nuendo 12.0.52.393 64bit 2023.1.16 1.29.17.206-freezedump.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19045 MP (20 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Mon Jan 16 01:29:19.000 2023 (UTC + 1:00)
System Uptime: not available
Process Uptime: 0 days 0:11:26.000
................................................................
...........................................
For analysis of this file, run !analyze -v
ntdll!NtWaitForSingleObject+0x14:
00007ff9`8588d144 c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for reconform.dll
*** WARNING: Unable to verify checksum for DeckLinkAPI64.dll
*** WARNING: Unable to verify checksum for WrapPersist64.dll
*** WARNING: Unable to verify checksum for ShaperBox 2.dll
*** WARNING: Unable to verify checksum for HOFA IQ-Reverb x64.vst3
*** WARNING: Unable to verify checksum for anymixPro.vst3
*** WARNING: Unable to verify checksum for Omnisphere.vst3
*** WARNING: Unable to verify checksum for NUGEN SigMod 64bit.vst3
*** WARNING: Unable to verify checksum for Sonarworks_Reference4_x64.dll
*** WARNING: Unable to verify checksum for FabFilter Pro-L 2.vst3

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 34952

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 85777

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 1

    Key  : Analysis.Init.CPU.mSec
    Value: 265

    Key  : Analysis.Init.Elapsed.mSec
    Value: 3413

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 2042

    Key  : Timeline.Process.Start.DeltaSec
    Value: 686

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 12.0.52.393


FILE_IN_CAB:  Nuendo 12.0.52.393 64bit 2023.1.16 1.29.17.206-freezedump.dmp

NTGLOBALFLAG:  0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  00001e5c

PROCESS_NAME:  Nuendo12.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
00000000`0014b618 00007ff9`8319306e     : 00000000`00000048 00000000`00000001 00000000`00000000 00000000`00000000 : ntdll!NtWaitForSingleObject+0x14
00000000`0014b620 00000001`432a2410     : 00000000`15180678 00000000`5a39c300 00000000`00000000 00000000`000179fc : KERNELBASE!WaitForSingleObjectEx+0x8e
00000000`0014b6c0 00000001`42e2c58c     : 00000000`00000000 00000001`42e2a4ec 00000000`104350c0 00000000`15180178 : Nuendo12+0x32a2410
00000000`0014b6f0 00000001`42e287a1     : 00000000`15180178 00000001`432a229e 00000000`15180760 00000000`00000000 : Nuendo12+0x2e2c58c
00000000`0014b720 00000001`42e2a467     : 00000000`104350c0 00000000`00000002 00000000`15180178 00000000`15180178 : Nuendo12+0x2e287a1
00000000`0014b760 00000001`42e2a363     : 00000000`104350c0 00000000`0014b878 00000000`14c815b0 00000000`15180178 : Nuendo12+0x2e2a467
00000000`0014b790 00000001`42dd8851     : 00000000`151deba0 006e0069`00000000 0000000a`275e87a8 006e0069`00000000 : Nuendo12+0x2e2a363
00000000`0014b7d0 00000001`42ddb649     : 00000000`000001a2 00000000`15180110 00000000`000001a1 00000000`00000000 : Nuendo12+0x2dd8851
00000000`0014b800 00000001`42ddd327     : 00000000`14c81598 0000000a`3f2c0000 00000000`00000000 00000000`00000000 : Nuendo12+0x2ddb649
00000000`0014b8a0 00000001`42e3add3     : 00000000`6ad7da80 00000000`00000000 00000000`00000003 00000000`00000000 : Nuendo12+0x2ddd327
00000000`0014b8f0 00000001`43b58aee     : 00000008`53647b20 00000000`00000407 00000000`00000407 0000000a`3c73ea50 : Nuendo12+0x2e3add3
00000000`0014b930 00000001`432aad35     : 00000000`00000000 00000008`53647b20 00000000`0064da50 00000000`0064da50 : Nuendo12+0x3b58aee
00000000`0014b960 00000001`428e9d94     : 00000000`0064da30 00000000`0064da50 00000008`00000407 00000001`43bd8700 : Nuendo12+0x32aad35
00000000`0014da00 00000000`54e69cb5     : 00000010`8811e3e0 00000000`00000000 00000000`00000002 00000008`47515870 : Nuendo12+0x28e9d94
00000000`0014da90 00000000`5517b7b1     : 00000010`8811e3e0 00000000`00000002 00000008`47515870 00000000`00000030 : Nuendo_Plug_in_Set!ExitDll+0x2d665
00000000`0014dac0 00000000`55172af9     : 00000008`475158a0 00000000`0014dc30 00000010`8811e3e0 00000008`475158a0 : Nuendo_Plug_in_Set!ExitDll+0x33f161
00000000`0014db00 00000001`43248c9e     : 00000000`0014e7c0 00000000`0014db88 00000000`33545356 00000000`00000001 : Nuendo_Plug_in_Set!ExitDll+0x3364a9
00000000`0014db30 00000001`428eb54f     : 00000010`78d095a0 00000000`00000000 00000000`0014f608 00000008`53647b20 : Nuendo12+0x3248c9e
00000000`0014e7c0 00000001`42d264dd     : 00000000`ffffffff 00000000`1567bed0 00000008`53647b20 00000000`00000000 : Nuendo12+0x28eb54f
00000000`0014f4e0 00000001`42d23dc8     : 00000000`000004d8 00000000`0014f660 00000000`1567beb0 00000001`43b61c22 : Nuendo12+0x2d264dd
00000000`0014f620 00000001`42d307e2     : 00000000`22187c20 00000000`22188320 00000000`00000002 00000000`00000000 : Nuendo12+0x2d23dc8
00000000`0014f670 00000001`42d306c2     : 00000000`22187c20 00000000`0014f870 00000000`22187c20 00000000`00000001 : Nuendo12+0x2d307e2
00000000`0014f6f0 00000001`42d300a4     : 00000000`22187c20 00000000`22187c20 00000001`43b61bc0 00000010`88f95b40 : Nuendo12+0x2d306c2
00000000`0014f770 00000001`43d7c6ef     : 00000010`7b7c2e20 00000000`0014f980 00000000`00000002 00000000`00000000 : Nuendo12+0x2d300a4
00000000`0014f920 00000001`43dc7238     : 00000010`88f95b40 00000000`221a7d60 00000010`7b7c2e20 00000000`00000000 : Nuendo12+0x3d7c6ef
00000000`0014f960 00000001`43d7c9fd     : 00000000`00000040 00000000`00000040 00000000`221a7d60 00000010`88f95bd0 : Nuendo12+0x3dc7238
00000000`0014f9d0 00000001`43d7787e     : 00000000`04820032 00000010`88f95b40 00000000`00000001 00000001`43e3aa94 : Nuendo12+0x3d7c9fd
00000000`0014fa50 00000001`43d7865b     : 00000000`4db78fb0 00000000`4e078850 00000000`003210ba 00000000`4e078860 : Nuendo12+0x3d7787e
00000000`0014faa0 00000001`43d3f256     : 00000001`442dd890 00000000`0014fba9 00000000`00000100 00000000`005d5801 : Nuendo12+0x3d7865b
00000000`0014fb50 00000001`43d3e944     : 00000000`003210ba 00000000`00653540 00000000`005d46d0 00000000`0069ead0 : Nuendo12+0x3d3f256
00000000`0014fc10 00000001`43d3e6e7     : 00000000`00000000 00000000`0014fd10 00000010`7b7c2de0 00000000`0069ead0 : Nuendo12+0x3d3e944
00000000`0014fd10 00000001`43f8d43d     : 00000000`025b1b80 00000000`0014fd40 00000010`7b7c2b20 00000000`005d46a0 : Nuendo12+0x3d3e6e7
00000000`0014fd40 00000001`43f8d239     : 00000000`00000000 00000000`0045099a 00000000`00000000 00000000`00000007 : Nuendo12+0x3f8d43d
00000000`0014fd70 00000001`43d0a8aa     : 00000000`00000001 00000000`0069ead0 00000000`0069ead0 00000000`00000000 : Nuendo12+0x3f8d239
00000000`0014fda0 00000001`432832a6     : 00000000`0069ead0 00000000`00000000 00000000`006536b0 00000000`0069ed28 : Nuendo12+0x3d0a8aa
00000000`0014fde0 00000001`43283d26     : 00000000`0069ead0 00000000`0014feb0 00000001`40000000 00000000`00000000 : Nuendo12+0x32832a6
00000000`0014feb0 00000001`44180706     : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Nuendo12+0x3283d26
00000000`0014fef0 00007ff9`83847614     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Nuendo12+0x4180706
00000000`0014ff30 00007ff9`858426a1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  nuendo12+32a2410

MODULE_NAME: Nuendo12

IMAGE_NAME:  Nuendo12.exe

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_Nuendo12.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  12.0.52.393

FAILURE_ID_HASH:  {81588763-2159-e220-2e31-e89886e13cae}

Followup:     MachineOwner

Hi,

When did this crash happened, please? What did you do before?

The crash is in Nuendo, but it would be nice to know some background, please.

Could you try to install Nuendo as administrator, please?

Thanks for the feedback. Do you mean to run nuendo as admin or to right click on another downloaded setup.exe file and run the whole installation Prozess as admin?
My user name is an admin so I am not sure why I would need this extra step during installation. Cheers, lokotus

Hi,

This is what I mean.

Thanks the bug ocuurred after reloading a project and continuing to work with it for a while. It is pretty much reproducable, tried disabling pref didn’t help for this…
cheers, lokotus

Hi,

When did this crash happened, please? What did you do before?