If it helps, some alternate perspective. We have spent over 1 Million Dollars with Digi / Avid and they could not give a #!† about supporting me/us, even when extra support is paid for. 3 days - try 3 YEARS on some aspects and still stoney cold silence on other issues - Avid, head in the sand, bum in the air blowing smoke and hot air when they do surface. The head of Avid for our part of the world is never to be seen, knows very little about anything, no idea how he can maintain a job. The last person filling that role was awesome, hence when support was available and we trusted the company, they listened to us as a major user of their products and as an industry partner - we poured our money into them. Not so anymore - completely unprofessional. We don’t expect or ask for special treatment because of our history, just basic good service and support. Professional? Not like any professional I have ever worked with, or under, or as a boss or as a colleague. Pathetic. 3 days - what a JOY !! Yes I know the wait can be frustrating, especially where time zones and other things are involved, and time is money, but please understand that 3 days, in the current ubiquitous climate of user pays, user beta tests, user problem solves and sometimes user fixes, 3 days from Steinberg is epic-ly good relative to other companies. My rant is not directed at you or anyone on this board, the comment was simply a trigger for my rant.