Nuendo crashing

Nuendo
,
1

Hello!
Can someone help me with this crash dump file. Where might the problem be?

Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\tumppi\Documents\Steinberg\CrashDumps\Nuendo 11.0.0.300 64bit 2020.12.31 14.28.58.871.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Thu Dec 31 14:28:59.000 2020 (UTC + 2:00)
System Uptime: not available
Process Uptime: 0 days 1:23:40.000
…
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(704.309c): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007ff9`d8bedde4 c3 ret
0:096> !analyze -v

  •                                                                         *

  •                    Exception Analysis                                   *

  •                                                                         *

*** WARNING: Unable to verify checksum for reconform.dll
*** WARNING: Unable to verify checksum for BIAS FX 2_x64.vst3

KEY_VALUES_STRING: 1

Key  : AV.Fault
Value: Read

Key  : Analysis.CPU.mSec
Value: 3546

Key  : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on NEW-L4C338F143H

Key  : Analysis.DebugData
Value: CreateObject

Key  : Analysis.DebugModel
Value: CreateObject

Key  : Analysis.Elapsed.mSec
Value: 368179

Key  : Analysis.Memory.CommitPeak.Mb
Value: 577

Key  : Analysis.System
Value: CreateObject

Key  : Timeline.Process.Start.DeltaSec
Value: 5020

Key  : WER.OS.Branch
Value: vb_release

Key  : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key  : WER.OS.Version
Value: 10.0.19041.1

Key  : WER.Process.Version
Value: 11.0.0.300

ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

CONTEXT: (.ecxr)
rax=000000000ec23490 rbx=000000007f16ccf0 rcx=00000000780f0ce8
rdx=0000000000000200 rsi=0000000000000000 rdi=0000000143e3ffa0
rip=0000000142130c89 rsp=000000008ee5fcc8 rbp=0000000000000000
r8=0000000048775020 r9=9300000000cb41d1 r10=0000000000000000
r11=0000000000000002 r12=0000000000000007 r13=9300000000cb41d1
r14=0000000000000000 r15=0000000048775020
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
Nuendo11+0x2130c89:
0000000142130c89 4d8b4928 mov r9,qword ptr [r9+28h] ds:9300000000cb41f9=???
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000142130c89 (Nuendo11+0x0000000002130c89)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME: Nuendo11.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - K sky osoitteessa 0x%p viittasi muistiin osoitteessa 0x%p. Muisti ei voinut olla %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

STACK_TEXT:
000000008ee5fcc8 000000014212fdc7 : 000000006ab030a0 000000006ab03448 0000000143e436e0 0000953f0133bc42 : Nuendo11+0x2130c89
000000008ee5fcd0 000000014212ca79 : 0000000000000010 000000007f16ccf0 0000000000000001 0000000000000002 : Nuendo11+0x212fdc7
000000008ee5fd30 0000000142177454 : 000000002c878501 0000000002e1fe00 0000000000000200 0000000100000010 : Nuendo11+0x212ca79
000000008ee5fde0 000000014218c11b : 000000001a0536e0 000000006ea510b0 0000000002e1fe00 0000000079240a40 : Nuendo11+0x2177454
000000008ee5fe50 000000014216defd : 000000001a053700 000000001a053fe0 000000001a053700 0000000000000000 : Nuendo11+0x218c11b
000000008ee5fed0 0000000142c06506 : 0000000000000000 0000000000000000 00000000000000ff 00000000000000ff : Nuendo11+0x216defd
000000008ee5ff00 00007ff9d7b77034 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : Nuendo11+0x2c06506
000000008ee5ff30 00007ff9d8b9d0d1 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : kernel32!BaseThreadInitThunk+0x14
000000008ee5ff60 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!RtlUserThreadStart+0x21

SYMBOL_NAME: Nuendo11+2130c89

MODULE_NAME: Nuendo11

IMAGE_NAME: Nuendo11.exe

STACK_COMMAND: ~96s ; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_Nuendo11.exe!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 11.0.0.300

FAILURE_ID_HASH: {9c9a039b-7a08-4f09-90ef-04f454c68e89}

Followup: MachineOwner

0:096> !analyze -v

  •                                                                         *

  •                    Exception Analysis                                   *

  •                                                                         *

KEY_VALUES_STRING: 1

Key  : AV.Fault
Value: Read

Key  : Analysis.CPU.mSec
Value: 1531

Key  : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on NEW-L4C338F143H

Key  : Analysis.DebugData
Value: CreateObject

Key  : Analysis.DebugModel
Value: CreateObject

Key  : Analysis.Elapsed.mSec
Value: 1534

Key  : Analysis.Memory.CommitPeak.Mb
Value: 641

Key  : Analysis.System
Value: CreateObject

Key  : Timeline.Process.Start.DeltaSec
Value: 5020

Key  : WER.OS.Branch
Value: vb_release

Key  : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key  : WER.OS.Version
Value: 10.0.19041.1

Key  : WER.Process.Version
Value: 11.0.0.300

ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

CONTEXT: (.ecxr)
rax=000000000ec23490 rbx=000000007f16ccf0 rcx=00000000780f0ce8
rdx=0000000000000200 rsi=0000000000000000 rdi=0000000143e3ffa0
rip=0000000142130c89 rsp=000000008ee5fcc8 rbp=0000000000000000
r8=0000000048775020 r9=9300000000cb41d1 r10=0000000000000000
r11=0000000000000002 r12=0000000000000007 r13=9300000000cb41d1
r14=0000000000000000 r15=0000000048775020
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
Nuendo11+0x2130c89:
0000000142130c89 4d8b4928 mov r9,qword ptr [r9+28h] ds:9300000000cb41f9=???
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000142130c89 (Nuendo11+0x0000000002130c89)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME: Nuendo11.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - K sky osoitteessa 0x%p viittasi muistiin osoitteessa 0x%p. Muisti ei voinut olla %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

STACK_TEXT:
000000008ee5fcc8 000000014212fdc7 : 000000006ab030a0 000000006ab03448 0000000143e436e0 0000953f0133bc42 : Nuendo11+0x2130c89
000000008ee5fcd0 000000014212ca79 : 0000000000000010 000000007f16ccf0 0000000000000001 0000000000000002 : Nuendo11+0x212fdc7
000000008ee5fd30 0000000142177454 : 000000002c878501 0000000002e1fe00 0000000000000200 0000000100000010 : Nuendo11+0x212ca79
000000008ee5fde0 000000014218c11b : 000000001a0536e0 000000006ea510b0 0000000002e1fe00 0000000079240a40 : Nuendo11+0x2177454
000000008ee5fe50 000000014216defd : 000000001a053700 000000001a053fe0 000000001a053700 0000000000000000 : Nuendo11+0x218c11b
000000008ee5fed0 0000000142c06506 : 0000000000000000 0000000000000000 00000000000000ff 00000000000000ff : Nuendo11+0x216defd
000000008ee5ff00 00007ff9d7b77034 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : Nuendo11+0x2c06506
000000008ee5ff30 00007ff9d8b9d0d1 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : kernel32!BaseThreadInitThunk+0x14
000000008ee5ff60 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!RtlUserThreadStart+0x21

SYMBOL_NAME: Nuendo11+2130c89

MODULE_NAME: Nuendo11

IMAGE_NAME: Nuendo11.exe

STACK_COMMAND: ~96s ; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_Nuendo11.exe!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 11.0.0.300

FAILURE_ID_HASH: {9c9a039b-7a08-4f09-90ef-04f454c68e89}

Followup: MachineOwner

2

At first glance, it looks to be access/permissions issue of some kind.
Are you launching Nuendo as Administrator?
You could also test it by disabling realtime scanning and run as administrator for Nuendo.
Then create exception in real-time Defender AV scan for all folders that contain plugins or .exe files for DAW, and set the shortcut for Nuendo to run as administrator.

3

I’m not running Nuendo as administrator. And for what I understand it is not recommended…
Nuendo 11 as allowed to run thru windows defender…

4

Feel free to solve it how ever you see fit.
I was simply giving you some troubleshooting ideas to isolate the issue.

5

Yep, and I appreciate.
However SB does not recommend using Nuendo as administrator to prevent crashes so this is not an option for me :frowning: