Nuendo freezes on opening Waves Clarity

Nuendo
1

Whenever I open Waves Clarity the VST UI box becomes white and the entire program freezes. It does not crash and close on its own. I’ve reinstalled both Nuendo 13 and Waves clarity and still having the same issue.

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2

Hi and welcome to the forum,

Do you have any other Waves plug-in? Does it work?

Isn’t it a licensing issue?

3

I have one other Waves plugin (C6) and it does the same thing. I can use the Waves plugins in other programs like Davinci Resolve with no issues.

4

Hi,

Could you try to reinstall the plug-ins as administrator, please?

5

I’ve already done that

6

Hi,

Could you generate a DMP file via Microsoft ProcDump, please?

7

I don’t know how to do that. I bought a different program that does the same thing as clarity but now it’s doing the same thing with that program so it’s definitely a Nuendo issue.

8

Hi,

Generate a DMP file and share it via Dropbox or a similar service, please.

Use the Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behaviour (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 13:
    procdump64 -e -h -t Cubase13

Nuendo 13:
procdump64 -e -h -t Nuendo13

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or a similar service, please.

9

Help us help you:

Waves plug ins version? Waves Central version? Which computer? Operating system? Exact Nuendo version? Are you running any other programs at the same time as Nuendo?

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