On Thursday it will be 4 weeks since I lost my C11 license while upgrading to C12. Please help!!
While upgrading to C12 the servers were overloading and I lost my connection, leaving my C11 license stuck in transfer. In elicenser it is marked as "transfer pending. For the past 4 weeks I have been trying to “recover license” every day with no luck. Here is a screenshot of what I get from elicenser:
I have also created a video to show you what steps I have been taking:
PLEASE, PLEASE HELP!!!
Hello. I’m think you must contact steinberg support or doing steinberg license zero downtime reactivation. Deactivate and activate again.
And update elcc to latest version.
After doing maintenance.
@Viktor_K he is on the latest elc.
@bad_haircut The vid and screenshots are old. You should launch the Elicenser and run maintenance and take a screenshot to show the status as of now.
@bad_haircut Could you please send me your support ticket number? I will talk to our team. Unfortunately there is nothing that I can do from my side in your case.
The other thing that would be helpful is your eLicenser number. PM that to either me or Matthias and we can try and get this unblocked.
Thank you!! @Matthias_Quellmann @Ben_at_Steinberg
My support ticket #02664017
And I will PM you my elicenser number.