Opening projects chrash

just installed NUENDO 13, and almost

all my older projects causes crashes…
I tried to disable plugins, nothing worked.

dmp file:


KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 374

    Key  : Analysis.Elapsed.mSec
    Value: 1156

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 92

    Key  : Analysis.Init.Elapsed.mSec
    Value: 5727

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 83

    Key  : Failure.Bucket
    Value: NULL_CLASS_PTR_READ_c0000005_Nuendo13.exe!Unknown

    Key  : Failure.Hash
    Value: {ee0de6ee-04a7-5926-db4a-d629ffd2d12d}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 4036

    Key  : Timeline.Process.Start.DeltaSec
    Value: 38

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 13.0.10.123


FILE_IN_CAB:  Nuendo 13.0.10 64bit2023.11.21 20.12.51.354.dmp

CONTEXT:  (.ecxr)
rax=000000000014e280 rbx=0000000082f02260 rcx=000000000014e280
rdx=0000000000000010 rsi=0000000082f02f60 rdi=0000000082f02460
rip=000000014448f5d7 rsp=000000000014e170 rbp=000000000014e270
 r8=0000000000000000  r9=0000000000000001 r10=0000000000008000
r11=000000000014def0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000082d359f0
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
Nuendo13+0x448f5d7:
00000001`4448f5d7 4983782810      cmp     qword ptr [r8+28h],10h ds:00000000`00000028=????????????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 000000014448f5d7 (Nuendo13+0x000000000448f5d7)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000028
Attempt to read from address 0000000000000028

PROCESS_NAME:  Nuendo13.exe

READ_ADDRESS:  0000000000000028 

ERROR_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%p verwijst naar geheugen op 0x%p. Het geheugen kan niet worden %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000028

STACK_TEXT:  
00000000`0014e170 00000001`4445f309     : 00000001`471053c0 00000000`e54c7860 00000001`471053c0 00000000`e6b982e0 : Nuendo13+0x448f5d7
00000000`0014e330 00000001`42a4d93a     : 00000000`e54c7860 00000000`e54c7860 00000000`d87d68b0 00000000`0014e4a0 : Nuendo13+0x445f309
00000000`0014e370 00000001`44679584     : 00000000`80ec1ae0 00000000`8cdffdd0 00000000`8ce00170 00000000`00000008 : Nuendo13+0x2a4d93a
00000000`0014e3a0 00000001`42a92851     : 00000000`d802a7d0 00000000`d802a7d0 00000000`00000000 00000000`8cdffdd0 : Nuendo13+0x4679584
00000000`0014e590 00000001`42a8c6fa     : 00000000`d7814650 00000000`0014e730 00000000`00000000 00000000`00000000 : Nuendo13+0x2a92851
00000000`0014e630 00000001`42a99882     : 00000000`00576e30 00000000`00000000 00000000`b6742df0 00000000`00000000 : Nuendo13+0x2a8c6fa
00000000`0014eeb0 00000001`42484fd8     : 00000000`00000000 00000000`b67a58c0 00000001`459e8908 00000000`00000000 : Nuendo13+0x2a99882
00000000`0014f000 00000000`7a4bbf39     : 00000000`00000000 00000000`00000003 00000000`00000000 00000000`00180000 : Nuendo13+0x2484fd8
00000000`0014f040 00000000`7a4be5e9     : 00000000`00000000 00000000`00000001 00000000`0014f170 00000001`4480d9f3 : hubservice!GetPluginFactory+0x1789
00000000`0014f070 00000001`42484896     : 00000000`00000003 00000001`00000001 00000000`00000000 00000000`00000000 : hubservice!GetPluginFactory+0x3e39
00000000`0014f0a0 00000001`42265cfb     : 00000000`00000000 00000000`00000000 00000001`40000000 00000000`80000000 : Nuendo13+0x2484896
00000000`0014f100 00000001`42484798     : 00000001`44276cb0 00000000`0014f530 00000000`b66d2890 00000000`0014f530 : Nuendo13+0x2265cfb
00000000`0014f490 00000001`443d50a1     : 00000001`44276cb0 00000000`00000000 00000000`4608fc01 00000000`00000000 : Nuendo13+0x2484798
00000000`0014f4d0 00000001`443cdc8b     : 00000000`0014f530 00000000`b66d2890 00000000`00000000 00000000`00000003 : Nuendo13+0x43d50a1
00000000`0014f500 00000001`4435c0fa     : 00000000`b66d2890 00000000`b66d2890 00000000`0014f530 00000000`0014f760 : Nuendo13+0x43cdc8b
00000000`0014f530 00000001`4451d18e     : 00000000`b66d2890 00000000`00000000 00000870`00000f00 00000000`00000000 : Nuendo13+0x435c0fa
00000000`0014f560 00000001`44454e1e     : 00000000`00000000 00000000`0014f880 0000000c`00000042 00000000`00000001 : Nuendo13+0x451d18e
00000000`0014f6f0 00000001`447f5ef3     : 0000027b`000002c2 00000000`b47923d0 00000001`447f2e00 00000001`447e44ed : Nuendo13+0x4454e1e
00000000`0014f740 00000001`44802bee     : 00000001`447f5e80 00000000`00202e08 00000000`00000202 00000000`00000000 : Nuendo13+0x47f5ef3
00000000`0014f7a0 00000001`44805b90     : 000003b9`00000424 00000000`0014f8a9 00000000`00000000 00000000`00000000 : Nuendo13+0x4802bee
00000000`0014f820 00000001`44804bc4     : 00000000`00000202 00000000`00000000 00000000`03b90424 00000000`03b90424 : Nuendo13+0x4805b90
00000000`0014f910 00007fff`d216e858     : 00000000`00000001 00000000`0014fba0 00000000`00000000 00000000`00000000 : Nuendo13+0x4804bc4
00000000`0014f940 00007fff`d216e299     : 00000000`005abfe8 00000001`44804ba0 00000000`00202e08 0000002c`00000202 : user32!UserCallWinProcCheckWow+0x2f8
00000000`0014fad0 00000001`447e3869     : 00000001`44804ba0 00000000`005abfe8 00000000`005ac0c0 00007fff`d2181c0e : user32!DispatchMessageWorker+0x249
00000000`0014fb50 00000001`447d1d8c     : 00000000`005abfe8 00000001`447e3ece 00000000`0011029e 00000000`005abfe8 : Nuendo13+0x47e3869
00000000`0014fbd0 00000001`447d1beb     : 00000000`005abfe8 00000000`005abfe8 00000000`00000000 00000001`44453359 : Nuendo13+0x47d1d8c
00000000`0014fc10 00000001`4444f3d8     : 00000000`00000000 00000000`005abff0 00000000`00000000 00000000`00000000 : Nuendo13+0x47d1beb
00000000`0014fc60 00000001`437be3a1     : 00000000`00576e30 00000000`00576e30 00000000`00577080 00000000`005770b8 : Nuendo13+0x444f3d8
00000000`0014fc90 00000001`44926076     : 00000000`00000000 00000000`0014fcb8 00000000`0014fcf8 00000000`0014fcb8 : Nuendo13+0x37be3a1
00000000`0014fef0 00007fff`d2717344     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Nuendo13+0x4926076
00000000`0014ff30 00007fff`d38226b1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  Nuendo13+448f5d7

MODULE_NAME: Nuendo13

IMAGE_NAME:  Nuendo13.exe

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_Nuendo13.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  13.0.10.123

FAILURE_ID_HASH:  {ee0de6ee-04a7-5926-db4a-d629ffd2d12d}

Followup:     MachineOwner

Hi,

Does the project come from Nuendo 12? Could you attach the source *.dmp file, please?

1 Like

dear martin,
yes is was an old Nuendo 12 project. The .dmp file i’ve uploaded was the original .dmp file

Hi,

I need the source DMP file to be able to work with it, please.

Hallo Martin,
where can i find the source .dmp file?

Hi,

Documents/Steinberg/CrashDumps/ folder, please.