I have a very ugly problem. Some time ago I got the Cubase LE4. Yesterday I decided to upgrade my licence since I got a new MacBook Pro. They got this offer and I had to caught it. After paying with my credit card, they sent me the activation code, I downloaded my eLicenser and guess what! Nothing works! Now you must understand that I’m not a computer illiterate! In fact I’m an advanced user. I don’t have a USB licenser just the eLicenser. Ok I said, I should try contact Cubase. Well… easier to say than done this. Went to My Products, went to Support in my page, found the form, but guess what, I can’t open a ticket because there is no such option, not for me!
I tried going to facebook and contact them there… guess what… they don’t have any options of contact in there. Well fair enough!
So… they took my money, I can’t use my old licence because is too old, and the new licence doesn’t work because my eLicenser says there are no available products to upgrade and should I contact Cubase. Is a catch 22!
Can anybody help me with a e-mail address or whatever reliable way to contact Steinberg? In the picture I attached you can see clearly I cannot open a ticket.
Please… please… somebody help me. I need to record some stuff and I don’t have a software even if I paid for it!
I need to get in contact with a Steinberg representative. I want my upgrade or my money back.
I’m very let down by this brand…