I recently downloaded Dorico Elements 5 and I’m having trouble getting it to load the correct playback template for Iconica. Here’s a diagnostics folder if as well. I’ve re-downloaded the files an am unsure if its a file that’s missing or something else. Thanks in advance.
Dorico Diagnostics.zip (397.9 KB)
Edit: Additional Screenshots of the Library Manager
It looks like it’s the HALion Sonic Selection that’s missing, and consequently the Iconica Sketch playback template won’t appear, because all of the playback templates include the HALion Sonic Selection sounds, so if they’re not found, none of the playback templates will appear.
Can you try reinstalling the HALion Sonic Selection – Content (recommended) download choice from Steinberg Download Assistant, and see if that takes care of it?
I’ve tried reinstalling it and have had no luck. I might try a full uninstall reinstall of everything. Any other ideas on what might work?
My colleague @Ulf is really the expert here. Quite possibly the issue is with permissions on the folder(s) where the sounds are located. He should see this post now that I have tagged him, and he’ll be able to provide further guidance.
Yes, the install location looks right. So I also assume that it must be something about the file permissions. Could you please download the attached batch file, unzip it and then do a double click on it. That shall after a few seconds create a file called VAEDiagnosticsReport.zip on your desktop. Please post that one to a reply here. Thanks a lot
CreateVAEDiagnosticsReport.zip (782 Bytes)
Thanks, when running the batch file Im running into the errors in the screenshot below. I am using an admin account but it seems to still show access denied.
Edit: I tried moving it to the desktop to run again and I get this instead. It also created an empty folder.
Hi @Raymarcusho ,
I made the script simpler and hope that this works now. Again, attached is a zip file; please unzip and double click. This time a folder called VAEDiagnostics shall get created on your desktop.
Either zip up the whole folder and send me, or just the 2 files SMTGContents.txt and SMTGContentsAccess.txt.
Many thanks and sorry for all the hassle
CreateVAEDiagnosticsReport.zip (544 Bytes)
Hi Ulf, still getting the same “The system cannot find the path specified” message. Perhaps it’s an issue on my side?
How about this then?
dir /S /Q /N C:\ProgramData\Steinberg\Content > %userprofile%\Desktop\SMTGContents.txt And here is another command that you could please execute:
for /R C:\ProgramData\Steinberg\Content %G in (*.vstsound) do (icacls "%G" >> %userprofile%\Desktop\SMTGContentsAccess.txt)
This one also outputs to your Desktop then, this time to the file SMTGContentsAccess.txt
Please also send that to me.
Hi Ulf. The commands aren’t working.
And how about these:
dir /S /Q /N C:\ProgramData\Steinberg\Content > "C:\Users\Marcus Ho\Desktop\SMTGContents.txt
and
for /R C:\ProgramData\Steinberg\Content %G in (*.vstsound) do (icacls "%G" >> "C:\Users\Marcus Ho\Desktop\SMTGContentsAccess.txt")
Hi Ulf. The second command works and is showing some files as access is denied and others as fine. I assume thats the root of the problem. The first command just executes with no result.
No, no, the result is Access is denied. So that proves the point, that you don’t have enough permission to read those files and therefore also Dorico will fail to load them. So you need to change the file permissions on all of those files. Do you know how to do that?
