On the night of September 12, I purchased the Cubase 9.5 - 10 upgrade three times at around 10 pm.
Please cancel my purchase
Thank you
This is a user Forum, not the Steinberg shop.
Sorry
Where should I ask about my cancellation?
At the shop where you placed the order.
For teh Steinberg shop this is asknet, who should certainly have sent you an email, with your order, where you can find contact Infos…?
svennilenni thank you for your answer.
I love you 
My problem has been resolved.
I sent an email to this email address.
customerservice@asknet.com
The contents were sent like this.
customer number (if you know…)
the exact amount charged
the debit date
name
my email address
Related description page
https://steinbergnxw.zendesk.com/hc/en-us/articles/360024943954-Unknown-credit-card-charge-double-charge-
https://www.asknet.com/company/customer-support.html