Please contact support and have the error-code “dre-415” ready

Hello, I bought UR22C, and I have problem with Cubase AI. After installation when I started the program there is: No valid license.
I tried use DAC at Self-service…here is an answer:
Something went wrong. Please contact your local support team and have the error-code “dre-415” ready.
Could you hepl me pls…? thanks Radek

Well, this isn’t Steinberg’s support team, this is a user forum.

Try the folks here


error-code dre-415 seems to have something to do with the license server? Try to activate your product later.

Hi, thanks for comment. I solved it. I was logged at second account, therefore it does not worked :slight_smile: