I am increasingly finding it frustrating how chaotic this forum has become since the launch of Cubase 7. I look at it and wonder how Steinberg’s Cubase development team can make head or tail of what the issues are and prioritise them. Most concerning is some of the comments on this forum are offensive and I very much hope that the team ignore them.
I have some sympathy with the team as I run a UK software house (thankfully nothing to do with music). With this experience, may I offer some advice to those people wishing to report their issues without upsetting those who are in a position to help you:-
Do not call your problem a software bug/glitch. In my line of work, nothing irritates me more than this. If you call it a bug, the implication is that the software team have screwed up when it is much more likely that it is actually your fault. The key point here is that it is down to the software team to replicate it and identify it as a bug, not you.
Is it actually a C7 issue? A lot of the issues I see on the forum are nothing to do with C7 but are due to:
a. Insufficient hardware - audio is possibly one of the most intensive activities your PC will ever undertake. Make sure it is man enough for the job. A lot of the problems I read about sound like insufficient CPU, RAM or hardware/driver problems.
b. Dedicated hardware - PCs need to be dedicated to the task of audio production. Running things like web sessions or checking your email during a session is asking for trouble.
c. Third party VST plugins causing crashes. Why do people expect Steinberg to sort the problems of others out? If it does not work, find something else that does.
Before reporting an issue on the forum, look through the other posts to see if it has already been reported before starting a new thread. If it has, put a post under that thread so that Steinberg can see the evidence that a similar problem has been suffered by multiple users in one place.
A change is not a bug! At this stage with such a new release, I think we should focus on sending a steady flow of information to Steinberg concerning actual problems, not some obscure change that you have been on about for years but for some reason Steinberg have chosen not to include.
Please no ranting! I do not want to read how sht you think C7 is and how crp the Steinberg Development Team are. Stay focused on the problem you wish to report and leave your frustrations on your side of the keyboard.
"C7 is full of bugs and unusable". Codswallop. Plenty of us are using it and are enjoying working through all of the new stuff. No, its not perfect but vague, melodramatic statements like these serve no purpose whatsoever.
THIS IS A NEW RELEASE! If you earn your living from the music industry and depend on Cubase, you should NEVER implement a new version of the software until a. you know how it all works and b. you have tested it thoroughly in your environment with your plugins and peripherals. In my company, we do not upgrade our programming tools until we are completely comfortable with them.
Sorry but I think this stuff needed to be said. Discuss.