Please, help (License problems)

Good morning! I wish each one a wonderful day. I would like to ask you about a problem with my license that wont me lunch my Cubase software. I bought a UR12 audio interface and I hada free acess code to Cubase AI. I downloaded all the programs but now I can´t lunch any of them. Please, I need you help, thank you so much!

Hi and welcome to the forum,

Have you activated the license? In the Steinberg Activation Manager or eLCC? What Cubase version and edition exactly did you download? You should go for Cubase AI 12.