Please help me, I bought the wrong upgrade package

I am currently from Cubase Pro 11. I want to upgrade to Cubase Pro 13. However, I made a basic mistake during the purchase and bought the upgrade package for Cubase Artist 13. I would like to ask Steinberg for an email that can solve this problem? Thank you, friends. Looking forward to your answer

Contact the seller that you purchased from to return the incorrect upgrade.

Thank you for your reply. At present, I have found this email address -info@steinberg.de.I will try it first.

Hi,

Did you buy it from Steinberg online shop? If yes, get in contact with the FastSpring whose operate the shop.

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Thank you very much. I will try it out immediately

I have the same problem going fro 12 to 13