Well, the truth is I haven’t had any problems because I haven’t yet had the opportunity to set things up - I hope to do that later this evening or tomorrow morning.
I’m very familiar with the anxiety and adventure and uncertainty that comes with a new computer self-build - and I completely accept that in these circumstances I’m taking a risk that my new DAW will be functional even though I’m trying to save money by doing it myself. I accept the trade off between peace of mind and saving money. What suddenly got me irritated was that I had spent time over the last two or three months researching interfaces and it was much harder than I had expected to get unambiguous and complete information. I’m not saying that Steinberg are any better or worse than any other company (I was gobsmacked to read the awful experiences of people who had bought Presonus hardware), it’s just that I wasn’t expecting to have to take the same level of risk in buying (to me very expensive) interfaces as I do when sourcing components and putting together a computer.
I acknowledge that part of the risk will be an inevitable consequence of my lack of experience. I haver never had an expensive preamp interface before, and I’ve never had direct experience of ADAT connections, BNC wordclock connections, or software control of DSP effects and routing. So part of what I was looking for was things like: ADAT can handle timecode as well as audio; you don’t need wordclock connections between UR824 units; you need to initially set the routing options of your slave 824 BEFORE connecting it to your first unit; and so on.
But for goodness’ sake, Steinberg should realise I am not alone in making the UR 824 my first hands-on foray into the world of high-quality digitally connectable interfaces. Why on earth would they not make a quick video of all the steps needed to connect their own interfaces? How many potential purchasers will buy something different (see the new Studiocapture from Roland for example) because they simply can’t get the guidance and assurance they need?
Sorry if my initial post was inappropriately scratchy; music is a hobby for me rather than a job and I’m currently finding my time to play very limited and this added to my frustration. But genuinely, I am baffled as to why Steinberg would not be shouting from the rooftops on Youtube or wherever how easy it is to connect their units.