Plug-in information down arrow of death

When I click on the plug-information button (down arrow) in VST plug in manager, Cubase instantly shuts down. No warning. I have no idea what causes this.

I’m working on transferring everything to a new computer. Old one (with Cubase Pro 13) died a swift death.

Any thoughts?

Hi,
there are a lot of possible reasons.
It’s not clear what you are trying to do here: are you checking plugins on your old rig (which died?) in order to decide if you want to keep them? Or did you take the whole drive with everything on it and check plugins on your new rig?
Are you on Windows/Mac and can you give more specs, please?

PC. Window 11. Cubase Pro 14. As I’m moving everything to the new computer, I will use the VST Plug-in Manager to check what’s successfully up and running on the new computer, and check the VSTs. When I load Cubase is Safe Mode, it doesn’t happen. Do I need to deactivate them one by one and reload Cubase to test? Sounds a bit laborious, and I’ve already been working a couple of weeks and many hours on getting the new computer to work like the other one did.

Did you install all your VST plugins on your new machine using installation files? When Cubase crashes, does it create a crash dump file?

Yes, like @mlib asked, how did you install these plugins? Did you use installers and if so, did you make sure to get the latest update?
Are there any VST2 plugins? In this case, make sure to enable VST2s via the general VST2 button in Plugin Manager.

After my previous computer died, I replaced it with a Lenovo mini PC. As my old computer had two SSD drives (C and F) and one mechanical drive (D), he deleted the F drive (that had nothing on it that needed to saved), he combined the C and D drives onto the 1Terabyte drive included in the new computer. D drive is now a folder in my C Drive.

As a result, I have two hard drive names:

4810MQ (old computer)

DESKTOP-QJC1UDU (new computer)

I’m having lots of problems with getting some of the 3rd party plugins load. Some of them crash Cubase when I try to do so. I didn’t do a total reinstall. I hoped that by the tech transferring everything over, that things would run smoothly. But not so. Perhaps some of the apps and plugins are unable to find that right licenses? Any thoughts?

Typically software needs to be installed in order to function properly on a computer. In most cases you can’t just copy over program files from an old computer over to a new one. There might be register entries, DLL libraries and other things that the application needs in order to function that normally gets set up during the installation process.
I say “in most cases” because there are apps that are truly self contained. The same goes for VST plugins. VST2 plugins have a .dll file extension and many are self contained, but not all. VST3 plugins have a .vst3 file extension and must be installed/placed in a specific folder unlike VST2 plugins.

A solid tip when buying a new computer is to install everything fresh. Never try to migrate your old system drive. Storage drives are fine to move over.

2 Likes

When I go to plugin manager, I see eighteen VST2 effects listed. I assume I don’t need them. Should I simply click on the “enable VST2”?

If you don’t need to use VST2 plugins then VST2 support should be disabled.

If the tech used a software solution to transfer all your files and settings, it probably didn’t get everything - especially if you changed the structure by removing/renaming drives. Those file and settings transfer applications can do some amazing things with Windows and certain applications but many of the applications won’t transfer correctly and will often need to be reinstalled. Given how complex Cubase is, and the companion apps that support it like Library Manager, elicensing, etc.) I doubt it could be moved successfully.

Reinstalling, Cubase and plugins, will be the best way to move forward. Just keep in mind that if your preferences are pointing to locations that no longer exist, you might have to change some paths and/or trash your preferences and start over

Every 18 months or so I do a complete re-install of all my software. (Because reasons.)
I delete the C: partition and all the other partitions that Windows setup creates and start from scratch. It takes maybe 10 hours to install all my software (around 300 gigabytes on the C: drive) and most of the setting up takes another few hours. I do it over a weekend.
(I have up to date install files on external backup drives and Windows on a USB stick.)

Rather than spend days/weeks hunting down the issues you’re having, it might be quicker to do the same.